ED Magedson – Founder
First American Home Buyers Protection7833 Haskell Ave Van Nuys, California United States of America
All star electric was sent to my home repair warranty company First American Home Buyers Protection Corp to repair my A/C on September 23, 2010. Upon arrival, they told me that, they have to wash outside of the A/C because it was dirty and they will only replace the defective Condenser if I agree to let them wash it for a fee of $125. I told them that I am not going to pay $125 to simply hose off an A/C. I called AHRI to verify whether it is necessary to wash an outside A/C and the answer from AHRI was No because all A/C are designed for outside operation. In addition, AllStar charged me $85 for removing the condenser and another $85 for recovering freon which is required by EPA. According to EPA website, the nationwide wide average for freon recovery is between $35 - $50. There is no charge for removing the copper condenser tank since, it is sold as scrap metal by the servicing company. Furthermore, I did some research in the Atalanta area, for condenser removal and freon recovery, some companies doesn't charge and other companies charge anywhere between $50 and $75 for removing and recovering freon. I believe, bot First American Home Buyers Protection Corporation and All Star mechanical is in colluding to make the consumer pay for the entire service instead of the contracted price of $55/repair promised by First American during enrollment. In this case, my out of pocket cost would be $350 and the condenser cost is $ 386.53. According to A/C service technicians, it takes about 1 Hour to replace the condenser and fill it with freon. In All Star's and First American's case, they are charging for 3.5 hours, if one considers $100/hr labor charge.
This report was posted on Ripoff Report on 12/26/2010 07:28 AM and is a permanent record located here: http://www.ripoffreport.com/reports/first-american-home-buyers-protection/van-nuys-california-91410/first-american-home-buyers-protection-would-not-provide-ac-repair-without-ripping-off-va-675268. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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