Complaint Review: Kay Jewelers
- Kay Jewelers
East Town Mall/West Town Mall
- Phone: 800-877-8169
- Category: Jewelry Stores
Kay Jewelers jewelery sucks, stones fall out after only wearing 5xs. Customer service not helpful at all, they will replace stone if I drive a 2hrs drive to the store. Madison Wisconsin
*UPDATE Employee: As an employee
*UPDATE EX-employee responds: From Someone Who Use To Work There
*Consumer Suggestion: What else do you want them to do?
*Consumer Comment: Do you want them to feed you grapes, too?
*Consumer Comment: Does That Mean 3 Out Of 4
*Consumer Comment: Not necessarily their fault...notoriously soft ...rough handling ...certain risks
*Consumer Comment: Why not place the blame where it is due!
On Dec 12 about 2months ago he bought me a tanzanite ring I have wore it 5xs and guess what the stone fell out of this one too.
I called customer service to ask for help with the situation, and I got no help whats so ever. The only thing they can say is thaty if I take it to the store they will replace the stone.
And of course, that means a two hour drive there and leave the ring and then another two hour drive back to get it when its done. Customer service said its not their fault how far I have to drive. What kind of attitude is that? They really don't care about their customers I can say. Because the lack of concern they have lost a really good customer........
Blue River, Wisconsin
This report was posted on Ripoff Report on 02/26/2004 09:38 AM and is a permanent record located here: http://www.ripoffreport.com/reports/kay-jewelers/madison-wisconsin-53518/kay-jewelers-jewelery-sucks-stones-fall-out-after-only-wearing-5xs-customer-service-not-81931. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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