LoanCare Bad billing practices, horrible customer service - LoanCare is a good credit killer! Virginia Beach Virginia

We contacted the Consumer Financial Protection Bureau regarding LoanCare. Our payment is due on the 20th of every month and since February 2013 our bill has come 25 to 30 days late. Our statement will have a payment due date of, example: 06/20/13 but our statement date is 07/01/13 and the bill will not reach us until 07/15/13!

We have phoned and phoned but can never speak to a supervisor or get an honest answer from anyone there. The more people we speak to there, the more we know this company is a disaster.

Loancare is killing our good credit rating with their careless billing. They reported us to the credit bureaus for late payments. We have asked for a letter from LoanCare confirming their billing errors but have not received anything so far. We know that LoanCare charges $15.00 for customers to make a phone payment, not only do we refuse to pay this but we do not want this horrible company to have access to our bank account information.

We expect LoanCare to bill us monthly in a way that lets us make our payments on-time, explains our APR charges and allows us to make additional payments to our principle. Is that so much to ask for? Paying them on-time? Being informed about your mortgage balances and rate?