Complaint Review: Pitney Bowes
Pitney Bowes Duped into long-term contract, horrible "customer service", ridiculous "insurance"; STAY FAR AWAY!! Toronto, Internet
*Consumer Comment: to the defender of Pitney Bowes
*UPDATE EX-employee responds: You signed
The worst transaction I have had to endured [I'm 41, no spring chicken, with >25 years office experience], hands down. A simple postage meter. $20/month rental for one year and I'll be spared that occasional trip to the post office. Sounds like a great deal, right? WRONG. WRONG. WRONG.
The only straight shooting Pitney Bowes does is in their loss-leading initial rental offer: $20/month for 12 months. Month 13 and 14 came along and the price more than doubled. It's a small amount to begin with, so it escaped my attention. I then receive a hand-written fax from a sales rep. In very informal language [like I know her or something] she informs me it is time to renew my lease [lease? what lease? renew?] and instructs me to simply sign by the little x's and fax it right back to her -- and oh! I get a $5/month discount! [Lucky me!] There are multiple pages of 6-point illegible font with little circled x's at the front. I stupidly sign when the document is presented to me in my usual fat pile without much scrutiny [guess I just don't deal with enough companies who use 'techniques' to get business as opposed to providing good value and service].
A few weeks later, I realize I am now paying $39 for the same machine I was previously paying $20 for, so I investigate. Lo & behold, I have signed a contract for 60 months!! It is still very recent, so I call back my sales rep, [she's my friend after all]. Hmmmm, not so much.
At this point, I am motivated to check out the competition. The equivalent machine under a 60-month contract would cost me $15/month.
After multiple squeaky phone calls, I spoke to a woman in customer retention who reminded me of my kindergarten teacher. The end result after consuming 3-4 hours of my time [I had to throw numerous tantrums over several weeks] was a reduction of this lease to 12 months.Yay! A reduced sentence!
But my FAVOURITE is the valu-whatever-it-is [forced] insurance plan. I can escape the $7 adder to provide replacement/repair protection for this miraculous piece of equipment IF I ADD PITNEY BOWES AS A LOSS PAYEE ON MY INSURANCE. SERIOUSLY??This irritation caused me to investigate the replacement value of the machine. $1800. This basic machine is perhaps the least sophisticated of office equipment, a notch above the adding machine. [For some bizarre reason, you cannot buy a postage meter outright.]
And today the final insult that propelled me to sing it out from the mountain tops, a bill with a due date of January 1 that arrived in my mailbox January 11. It says I will be charged a $12 fee (13% of the amount owing) if it is not paid on time. THE WRITING IS ON THE WALL! [Lessee, safe to say 13% x 12 months = 156%/anum = usury, don't they call it?]. Oh yeah, and 2% per month on top of that.
Pitney Bowes is a very familiar name in postage meters. I was impressed, albeit irritated, by the sheer craftiness used in sticking their customers to long-term contracts with forced and quite unnecessary insurance coverage. There are other options. Stay far away, especially if you are a small business or charitable organization.
This report was posted on Ripoff Report on 01/25/2011 12:28 AM and is a permanent record located here: http://www.ripoffreport.com/reports/pitney-bowes/internet/pitney-bowes-duped-into-long-term-contract-horrible-customer-service-ridiculous-insu-686390. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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