• Report: #34039
Complaint Review:

Ramada Plaza Resorts

  • Submitted: Sat, November 02, 2002
  • Updated: Sun, November 03, 2002

  • Reported By:bronx NY
Ramada Plaza Resorts
2419 E. Commercial Blvd Ft. Lauderdale, Florida U.S.A.
  • Phone: 800-203-9783
  • Web:
  • Category: Resorts


*Consumer Suggestion: You can get your money back!

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Ever since I signed up for this trip, I had a funny feeling about it. It sounded too good to be true. I was informed by the salesperson that I have 18 months to make all three of the trips that were included in the offer. At the time I booked the trip, I was considering it as a honeymoon for myself and my then, fiance.

Last March (2002)the engagement was dissolved and I find I am no longer interested or in need of this trip. I will be reaching the end of my 18 month period on April 7, 2003. Taking this factor into account, I knew I would be providing the Ramada Plaza Resorts with more than an ample cancellation notice (six months).

When I called Ramada Plaza Resorts and explained my situation, Erin, a reservation agent (they do not provide last names nor employee I.D.#) informed me that this was not a refundable trip. I asked her, how can they take my $349., without providing a service. She responded that this particular claus was stated in the contract that was sent to me through the mail.

All of my transactions with this company have been via the telephone and I did not recall signing or verbalizing any such type of agreement with them. She also stated that I could transfer or sell the package to someone. I then informed the agent that I would be filing a report with the better business bureau and discontently hung up the phone.

This type of abuse to my interpretation meets the standard of a scam that needs to be investigated and that consumers need to be well made aware of. Perhaps this endeavor can be taken on by a national reporting network, like 60 minutes, 48 hours, or covered on a special consumer report during the evening news. Consumers should not be subjected to victimization by the type of scam artists, who eliminate the rights of the consumer and the delivery of customer satisfaction services from their company's mission statement.

New York, New York

This report was posted on Ripoff Report on 11/02/2002 08:59 AM and is a permanent record located here: http://www.ripoffreport.com/reports/ramada-plaza-resorts/ft-lauderdale-florida-33308/ramada-plaza-resorts-i-had-a-funny-feeling-about-this-trip-it-sounded-too-good-to-be-true-34039. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

You can get your money back!

AUTHOR: Chris - ()

I had a family member ripped off by this company six months ago for $698. I was able to get a full refund credited to their account.
First, we called them spoke with a rep. and stated our case for a refund.

Got the usual b.s from them regarding no refund...took down their first name and id#(they provided me with that)and recorded this as my first attempt.

The second call was to our ATTY General's office who already successfully had a suit against a simliar company who pulled the same sort of vacation scam. His office was more then willing to receive our information and take it from there. Being satisfied that I had my state's atty

I decided to send one last letter to the President himself Daniel Lambert at Ramada Resort. I outlined every false truth that was told to my family member over the phone, only to find out that most of it was extra after reading the fine print in their "vacation packet." I also informed them that I already contacted the Atty General's office who was waiting for our information.

Well 2 weeks after the letter was sent, my relative received a notice saying the deposit will be credited to their credit card. This was 6 months after the initial call was received about their "free vacation" So you if you have their address handy write them, send it certified and see what happens.

Refunds will be granted--just be specific with your reasons why and be persistent.
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