Report: #303615

Complaint Review: Rent A Center

  • Submitted: Sat, January 26, 2008
  • Updated: Wed, February 27, 2008
  • Reported By: Norcross Georgia
  • Rent A Center
    5050 Jimmy Carter Blvd #200
    Norcross, Georgia

Rent A Center Rent A Center LIED about the pay off price, REFUSED to repair the damaged furniture, HARASSED me by calling 15- 20 times a day on many days, THREATENED me numerous times, they were extremely RUDE, OBNOXIOUS and HATEFUL Norcross Georgia

*Consumer Suggestion: phone calls

*UPDATE EX-employee responds: RentaCenter is a horrible company

Show customers why they should trust your business over your competitors...

I resorted to renting furniture when I moved across country to accept a position that advanced my career and placed me closer to my family. Rent A Center was close to my new address, so I gave it a chance. The person that assisted me in the store was very personable - but strange. She pulled my work number from the application and applied for a job that I was hiring for (she was not qualified for the position - but I tried to be kind when I explained this to her during the interview). After that - the agreement with the company changed - they would call my office 10 to 15 times a day - call my home and cellular during those same days - demanding that I call them right away? As I replaced the furniture and returned the rented, they broke doors, placed a hole in a wall and treated me extremely disrespectfully with their verbage and physical treatment of my belongings. WHen the furniture started "falling apart" they REFUSED to repair - by stating that they had no control over that "division" and could not make that "happen". When I reached out to the corporate office I was told that they had "no interest in the customer" a quote of Robert Sinclair's Administratative Assistant. The day that they came to pick up the bedroom suite that I had already paid appx $3300.00 for (they wanted appx $2200 more for the pay off) that sells retail for $1500.00 - the folks that came to pick it up were very nice - but stressed how much they did not like their job nor the way they were treated by the company.....

Norcross, Georgia
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This report was posted on Ripoff Report on 01/26/2008 01:10 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 Consumer Suggestion

phone calls

AUTHOR: Bam - (U.S.A.)

Check with your local state laws. Here in Maine, they would only be able to call you 5 times a day. They are breaking the law if it is more than that.

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#2 UPDATE EX-employee responds

RentaCenter is a horrible company

AUTHOR: Ex-employee - (U.S.A.)

You can take pictures of the damaged doors, wall etc....get an estimate for repair...and probably file a small claims court action for your damages.

Your experience with RentaCenter is not unusual. They continue on a daily basis coast-to-coast harassing people on the phone, even though laws say that is your local prosecuter on this case.

The bedroom set you rented from them cost them well under $1500 retail, probably under $400....they just re=rent it again to someone else over-and-over again...until it is basic junk....making revenue of probably over $5000.

In a New Jersey court action of 2007, RentaCenter customers were awarded over $150 million in a first ever class action lawsuit, for what the courtstart called loansharking....SURPRISED???
RentaCenter 2007 revenue was over 3 a Georgia lawyer and start a class action lawsuit there also....YOU ARE NOT ALONE !!
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