• Report: #317664
Complaint Review:

SunTrust Bank

  • Submitted: Thu, March 13, 2008
  • Updated: Thu, March 13, 2008

  • Reported By:Pooler Georgia
SunTrust Bank
www.suntrust.com Richmond, Virginia U.S.A.

SunTrust Bank bank's late fee mailed 9 mths to customer Richmond Virginia

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I got a letter from Suntrust Bank on march 13th, 2008. I was quite surprised because I know I pay my bill on time. The letter stated that I need to pay 79 dollars before March 27th. I contacted Suntrust and I asked why do I have to pay the fee and I was told that I was late in paying my account in June 2007. I told the gentleman that I am aware that I was late in paying ten dollars late but I followed through and made the corrections, but he told me that according to their records I never paid the ten dollars. My question was why did Suntrust allowed my account to be late for such a long time. Why didn't they make attempts to call me or mail me a letter. Nine months later I got a letter from them stating that I was late and interest was adding to my account because of the late fee.

I really do feel that I was betrayed by Suntrust Bank. If I was late why it took them 9 months to figure this out. Why wasn't I sent a letter in July considering I made the corrections.

I don't advise anyone to go to Suntrust and do buisness. I truly believe this is a fraudulent company looking for ways to steal people's money.

I have decided to take my car loan elsewhere. I refused to be treaty in this manner.

Not pleased
Pooler, Georgia

This report was posted on Ripoff Report on 03/13/2008 02:31 PM and is a permanent record located here: http://www.ripoffreport.com/reports/suntrust-bank/richmond-virginia-po-box-85024/suntrust-bank-banks-late-fee-mailed-9-mths-to-customer-richmond-virginia-317664. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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