Supreme Brands LLC False Advertising Company Selling your credit card to other companies La Jolia California

Dear Linda,

I'm very sorry to read that you had such a poor experience with our company; however, I must dispute your claim that our company lies about what we are offering.

Our terms and conditions clearly explain that what you are signing up for is a "free 15-day trial," where you will be sent a one-month supply of product and have 15-days to determine if it is the right product for you. If you are unhappy with the product, close your account within the 15-day trial and you will be billed nothing else. If you are happy with the product, leave your account open and when your 15-day trial ends you will be billed for the product at the regular price.

These terms are listed on the bottom of the order page in clear visible language; they are also sent to you in a confirmation email immediately after ordering and are sent out with your product on an insert.

By agreeing to these terms and conditions without reading them, you were unaware that you had authorized us to bill your account for the product at the end of the trial period if the account was left open; it is not our fault that you agreed to the terms and did not read them even though they were repeatedly presented to you.

I'm sorry if you had difficulty contacting us; we were transitioning to a 24/7 customer service center in December of 2008, so hold times did become quite long for a few weeks. Customers did have the option of leaving a detailed voicemail, however, to which we would respond.

Devin
Customer Service Manager