• Report: #397506
Complaint Review:

Supreme Brands, LLC

  • Submitted: Wed, December 03, 2008
  • Updated: Thu, June 18, 2009

  • Reported By:Clinton Utah
Supreme Brands, LLC
supremebrands.com LaJolla, California U.S.A.

Supremebrands.com, Supreme Brands, LLC SNEAKY TACTICS TO GET CC INFO and then BILL MONTHLY $78.91 PLUS SHIPPING LaJolla California

*UPDATE Employee: It is Impossible for a Trial to start the Day You Receive It

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BE VERY CAREFUL of this 15 day "Free trial"

I received the supplements about 7 days after I had placed the order, then 8 days after that they had billed my credit card $78.91 for it. (in addition to the $4.95 they already charged me on the day I ordered the product)

When I called to request the info for returning the items with the so called "satisfaction guarantee" they said it was too late and there was nothing they could do to refund my money regardless of me returning the products.

They stated that the only way they could provide a refund is if the bottles were not opened. How are you supposed to "try" a product with out opening the bottles! - DUH!

NOTE: The "15 day free trial" starts the day you place the order NOT the day you recieve it and can begin using it. I had only had a chance to use it for 8 days.

This is very SNEAKY, and MISLEADING! I know they have taken advantage of alot of people this way! JUST BEWARE if you do not call to cancel this you will be automatically charged each month and auto shipped new bottles of supplements.

Clinton, Utah

This report was posted on Ripoff Report on 12/03/2008 02:56 PM and is a permanent record located here: http://www.ripoffreport.com/reports/supreme-brands-llc/lajolla-california/supremebrandscom-supreme-brands-llc-sneaky-tactics-to-get-cc-info-and-then-bill-monthly-397506. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

It is Impossible for a Trial to start the Day You Receive It

AUTHOR: Devin - (U.S.A.)

Dear Shanna,

I'm very sorry to hear that you were dissapointed with our trial offer; I would like to take this oppurtunity to address your concerns.

One of your complaints was that the trial started the date ordered, not the date received. That is correct, because it is absoultely IMPOSSIBLE for a trial to start the day you receive it, as we have no way of knowing when you start taking the product.

We send out hundreds of shipments on a daily basis; these shipments are sent to wherever a customer requests: PO Box, Neighbor's/Friend's/Family Members house, Business, etc.

Because of this, we have no way of knowing when a customer actually opens their package and begins taking their product - we might have a delivery at a customer's PO Box on December 5th, but maybe they didn't go to their post office until the 7th to begin the trial. And maybe they don't start taking the pills even until the 9th; how are we going to know all of this???

We cannot call every single customer every day to ask them whether they have started their trial; that would be illogical and would take more manpower then could be conceivably imagined. It would also be very frustrating to customers who would receive a phone call from us every day for 3-5 days (up until they received their product). We would have to place thousands of outoing phone calls every single day just to verify someone has started taking the product, and that is not logistically or logically possible.

The trial is structured in a way that makes logical sense - if a customer needs more time to try the product, all they have to do is call in and ask and we will happily extend the trial by an additional week.

In regards to your complaint about our return/refund policy, I would direct you to the terms and conditions to which you agreed when you order. They clearly state that we will not offer refund on opened products as we cannot re-sell them; the only reason someone should have to return unopened products to us is that they never started the trial but were billed for it; in this instance, we would have allowed the customer to return the shipment and be refunded.

If you take the product and don't get the results you wish, you just cancel the trial before your 15-days are up so you aren't billed - there is nothing to return for a refund if you don't get billed, so all a customer needs to do is follow the terms and conditions of the trial to which they agreed.

We cannot have a customer try the product and then call us on day 17 of their trial (after they have been billed) to return the open shipment - if this customer did not want to be billed for the shipment, they would not need to return something to us, they would just need to cancel their trial before they are billed.

This is the entire purpose of the trial - to see if you like the product before you are billed (close the account within the trial if you don't like it, leave the account open if you do like and wish to continue taking and receiving).

If you have any further questions or issues please contact our 24/7 customer service staff at (866)899-9006.

Customer Service Manager
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