• Report: #1116784
Complaint Review:


  • Submitted: Sun, January 19, 2014
  • Updated: Sun, January 19, 2014

  • Reported By: Dr Sherrell — Chattanooga Tennessee
Internet USA

Travelocity.com Travelocity cancellation policy scam ... Co cannot answer phones... " call volume" &" computer problems. Cyber Internet

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In summary, please save yourselves the money and headache  do not use travelocity it is a SCAM!  You will have 24 hours to cancel trip . However, you will not be answered by customer service until 3-4 days later after you are on hold 38- 42 minutes and still no answer. By this time frustration is definitely an understatement. All the workers that I spoke with is in India and named Peter.... before TRAVELOCITY answered... I was able to get to the Fraud Dept w Visa to deny/ dispute charges. Giant headache to take a four day trip. Travelocity cancelled reservation... Credited 550 bk to card and charged my card 717 for 2 air tics but gave me 2 Free air vouchers .... As if I'll ever do business w them! I will dispute and not be charged because I reached them before Travelocity ... They can take the 2 e tics and ride a slow boat  back. to India/ China  or wherever they can!!! 

This report was posted on Ripoff Report on 01/19/2014 12:04 PM and is a permanent record located here: http://www.ripoffreport.com/reports/travelocitycom/internet/travelocitycom-travelocity-cancellation-policy-scam-co-cannot-answer-phones-cal-1116784. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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