• Report: #800219
Complaint Review:

Turtle Shack

  • Submitted: Sun, November 20, 2011
  • Updated: Sun, November 20, 2011

  • Reported By: chelsea — provo Utah United States of America
Turtle Shack
Internet United States of America

Turtle Shack t Ordered sick turtles, no refund or replacement, very unhelpful Internet

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I purchased about 30 baby red ear sliders from this company. Over 1/2 them i received had puffy eyes, were lethargic and wouldn't eat. I contacted the company because many of them died. I spent money on turtle baths and caring for the sick turtles and lost many of them. I properly cared for them, kept them in adequate temperatures and light source .

I contacted them and they wanted my order number etc. I did not know my order number and they wouldn't try looking it up for me. I contacted them many times and they were unable to help me as they could not find my order, even though i ordered from my personal account with them they stated the order was not there. They refused to help me or refund me, or even send me other turtles or a discount. I had proof of the purchase on my bank account but they still would not help me just referred me to their help email which i never received a response.

I would never deal with this company. Better to get turtles from someone trustworthy with good customer service.

worst experience ever.

This report was posted on Ripoff Report on 11/20/2011 05:34 PM and is a permanent record located here: http://www.ripoffreport.com/reports/turtle-shack/internet/turtle-shack-t-ordered-sick-turtles-no-refund-or-replacement-very-unhelpful-internet-800219. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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