Ashley Furniture Sells defective furniture, doesn't care about customers. Columbia South Carolina

I've had such a crappy experience at Ashley Furniture on Harbison that I promised myself I'd leave a lousy review in as many places as I could, in the hopes that I could at least cause them to lose the same amount of business as their lousy products and service cost me.   Background info: I've purchased many, many things from both this store as well as other locations in the past 10 years to the tune of many thousands of dollars.

They used to be my first choice, as I used to find they offered a good quality product at a reasonable price. I have been a good, polite customer, and I dont typically make a pain in the butt of myself.   Fast Forward to 2018: My wife and I finished building our patio outside. We purchased a (what we thought at the time) very nice outdoor set for close to $2000 delivered. Long story short, with very little use over the course of the past year, the wicker on the furniture started to split (presumably due to the heat).

The Sofa is now continuing to unravel. I first called their customer service and was told that the item was only covered for 1 year due to defects, but since I have an extended warranty - that it should be covered by that. After getting the run-around from the warranty company for a few days, I was told that the warranty only covered accidental damage and not "normal wear and tear".   Fair enough. Back to the store I go.

This time I call up and speak with a rep - I explain the situation to them. She says she will go to a manager and I will receive a call back in 24-48 hours. The call never comes, of course.   I try again this morning. Same deal. Explain to the rep what was happening. Got the store / corporate policy repeated to me *again*. I explained that I understood the policy. I asked if that given how close it was to the warranty expiration, and given the amount of money I have spent with them over the years if an exception could be made.  

She said no, and repeated store policy. I asked for a manager / supervisor, and was stonewalled once again. She (Nikia, I believe) simply repeated the policy of "We cant help you because it's out of warranty" and in not so many words, told me to bugger off. I promised that I'd never shop there again, and I'd go out of my way to make sure they lose as many sales as I can.   So here I am.

If you feel the need to purchase furniture in the near future, please consider avoiding Ashley furniture on Harbison. They are hawking sub-par products and neither stand behind them nor do they really give a crap about their customers once they have your money.   If you need cheap garbage that will fall apart and rude customer service, I'd suggest Walmart instead. At least you know what to expect there.