Herff Jones LLC Overpriced Cap n Gown never shipped and no refund given Indianapolis IN

My son ordered his cap and gown on April 4th, 2022 from this company as instructed by his University.  $113.34 is pretty pricey for a cap and gown, but that's what they charged for it.  We went through his 05/26/22 college graduation without it.  Repeated attempts to reach this company prior to graduation were impossible, my son held to infinity each time. 

I've personally called 3 times in attempt to get this issue resolved and still nothing.  On the 1st call, (06/06/22) they gave me a case #145992 and promised a full refund and agreed to send the stole and cords that would have come with the gown (free of charge).  Ten days go by with no refund or package so I call again on 06/16/22 and was told by a guy named Eugene it's "pending with our accounting department, and both pckg and refund will go out soon". 

A week later and still nothing.  So I called back today, 06/23/2022 and waited on hold for at least 25 minutes only to have someone pick up the phone, then hang up, Grrrrrrr!  How is this company able to trick so many colleges to do business with them?  This is absolutely UNACCEPTABLE!!!!!!