Herff Jones Graduation Announcement Rip-off Indianapolis Nationwide

I ordered graduation announcements from Herff Jones. Although the MOST EXPENSIVE, I was willing to pay because I felt I would get a better product and better service. When the announcements did not arrive, I tried to call. I spent MULTIPLE times on hold- wait time between 45 min to over TWO HOURS. When I finally spoke with a human, I was told there was a problem with the manufacturing and the announcements would be late. I asked why we the consumers were not contacted about this problem- no response. I was given a "direct line" so that I could speak to someone without waiting if there were more problems. No one ever picked up. I emailed. I got no response for TWO weeks. I called and waited an hour again and asked to speak to a supervisor. Their voicemail was on. No one called back. The announcements finally arrived. They were very small. In my original conversation with a representative, I was offered free shipping for the inconvenience of late announcements. When I balked, I was offered a partial refund on the order. As yet, I have not received any refund. I still cannot get to a human. On one call a robot voice told me there were 250 calls before me! I am NOT a happy customer.