Complaint Review: Priceline - Norwalk Connecticut
- Priceline 800 Connecticut Avenue Norwalk, Connecticut United States
- Phone: (661) 505-6040
- Web: www.priceline.com
- Category: Hotel REservations
Priceline False advertising Norwalk Connecticut
*Consumer Comment: All These Third Parties Are Trash
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On March 21, 2025, I used Priceline to plan for a hotel stay in New York City for travel dates November 6, 2025 through November 11, 2025. I entered the dates, location and my important criteria. I've used Priceline in the past on several occasions and I typically use the option "Express Deals" which allows Priceline to choose the hotel and upon reviewing and putting in payment information is when the traveler learns the exact location of the hotel. I have never had an issue in the past using that option.
The hotel that came up matching my criteria, was for a 5 night stay for the dates indicated above, located in the Central Park South area of Manhattan in New York City. it showed a price which was the total price of $572.15. You can use your mouse to hover over the price where a drop down box appears which shows possible hidden fees, etc. The drop down box showed this information:
Total Price, No Surprise!
Cost per nnight - $75
1 room
Number of nights - 5
Taxes & Fees - $197.15
Total Price - $572.15
There is a button that says "Choose Room" which I clicked on to complete and accept the Express Deal. However, when I clicked on the button, the price shown was $2,851.00 total. This is a clear case of false advertising.
I also have screenshots and a video proving exactly what occured.
This report was posted on Ripoff Report on 03/24/2025 12:54 PM and is a permanent record located here: https://www.ripoffreport.com/report/priceline-llc/norwalk-connecticut-false-1536576. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
All These Third Parties Are Trash
AUTHOR: Irv - (United States)
SUBMITTED: Tuesday, March 25, 2025
Some education is in order. NOTHING has changed in the reservations business. LIKE ALWAYS, you call the hotel.DIRECTLY and YOU MAKE YOUR OWN RESERVATIONS. All of these third party reservation places are trash. They suck you in, especially the inexperienced travelers, claiming they have "special relationships" with the hotel WHICH THEY DO NOT. When something goes wrong with the reservation and you cancel, the third party trash is sent the refund which they keep and YOU GET SCREWED. These third party slime balls have even been known to deliberately make "mistakes" so you will cancel.and they keep YOUR MONEY! Do you know anybody that happened to??? They are ALL trash and they just love inexperienced travelers and especially the current generation who have little brains and little to no common sense. Next time, make your own reservations directly. Priceline and all the other third parties are nothing more than a con-game to GET YOUR MONEY.


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