Sears Home Improvement Scammed Us Internet

Don’t even know where to start with this scamming company. Sold our house and needed to replace oil furnace with a gas unit... made it very, VERY clear from the beginning that the work HAD to be completed within 4 weeks before the new owner took possession assured us they would have install done within two weeks. told me he would email the contract asap so I would have time to confirm details, and scheduler would call us.

Despite my emails & texts & calls, NONE of the follow-throughs were made and no one returned calls. Two weeks later I finally left a message we would have to cancel & hire someone else, then they dinged us a $500 fee for cancelling even though they could not & would not follow through on their end of the commitment. Sears came up with some paperwork about a cancellation fee even though I never saw it, never signed it, nor could/would anyone provide me a copy. Contacted sales rep, who had since quit due to company policies such as this and so many angry customers, gave me his supervisor’s name & number to call. Called supervisor who said he’d also left the company for many of the same reasons.