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Report: #1148690

Complaint Review: Sears Home Improvement - Internet

  • Submitted:
  • Updated:
  • Reported By: tripodman — Linden New Jersey
  • Author Not Confirmed What's this?
  • Why?
  • Sears Home Improvement Internet USA
  • Phone: (973) 526-5954 ext 41351
  • Web:
  • Category: Kitchens

Sears Home Improvement Inaccurate measuring, lack of communication, total kitchen nightmare New Jersey

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We contracted with Sears Home Improvement to do a small kitchen renovation.  They supplied cabinets, a custom job because our kitchen is odd shaped, but not difficult.

we have had nothing but problems.  the initial measuring was poorly done so the cabinets did not reach the ceiling as contracted, 3 cabinets were the wrong size. We are more than a month in and still dealing with a non functional kitchen.  Delay after delay, told that contractors would come but they did not show up so we were waiting home all day (time taken off work to do that thing) and just a totally bad experience.

Now we are about to leave on vacation, which we told them months ago, and still the kitchen is a total mess. 

Sears Home Improvement are very unprofessional and have huge scheduling and communication problems.  Buyer beware.  They sub contract everything out and even if you get in writing (as we did) when installers are coming and what they are doing they still do not come and/or arrive without materials and tell us they are double booked somewhere else.

A terrible experience, I have been reduced to tears many nights because my 'dream kitchen' (which we saved years to afford) has become my "nightmare kitchen".  Sears, shame on you.

This report was posted on Ripoff Report on 05/21/2014 05:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sears-home-improvement/internet/sears-home-improvement-inaccurate-measuring-lack-of-communication-total-kitchen-nightma-1148690. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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