Complaint Review: Aflac - columbia South Carolina
- Aflac p.o.box 427 columbia, South Carolina USA
- Phone: 1800-433-3036
- Web:
- Category: Health Insurance
Aflac The Account management and claimsdepartment This company has operates like a secret cabal, when it comes to getting to talk to the right people to get your claims issue resolved columbia South Carolina
*Consumer Comment: I do not agree with you
*UPDATE Employee: Aflac
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This company is a complete fraud, and they do not match what they profess on their commercials. For one I have to admit as a scam it's pretty good one if I say myself.
This is how it works, they have several claims, like accident, hospital, and doctor visits. Once you make any one of these claims, they will force you to harass your doctor for info he provided them already, they will due this over and over and over again untill your doctor get frustrated with you. One doctor said he will have to charge me for supplying the info more than 2 times.
The account manager that makes the decision on your claims, you will never talk to them, thats by design to make you quit.
Okay they took 53.00 dollars for 26 pays, about 1378, I submit and closed my account.
I called them to close my account on jan 3, and I'm still waiting and it's march.
Everything about Aflac doesn't match up to the commercial.
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This report was posted on Ripoff Report on 03/26/2014 12:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/aflac/columbia-south-carolina-29202/aflac-the-account-management-and-claimsdepartment-this-company-has-operates-like-a-secret-1133856. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
I do not agree with you
AUTHOR: Firefighter104 - ()
SUBMITTED: Saturday, April 05, 2014
"Secret Cabal"? I think that is a bit of an overreation. My wife has Aflac and she has had no problem at all getting her claims paid. I think it all depends on your agent.
We had a doctor once try to charge us for paperwork, and Aflac took care of the charges. Again, you have to have a good agent to handle your claim who knows the ropes.
This company is not a 'scam.' just because you didn't know how to file a claim properly. They are a blue chip stock listed on tHe Ny Stock Exchange and are regularly audited. Ethosphere magazine listed them as one of the most ethical companies to do business with in the U.S.
Call Aflac and ask to speak with the State Cooridinator for wher eyou live. Leave a message for that person, be polite, not crazy (don't talk about secret cabals) and tell them it is urgent someone help you.
I know people who have had cancer and if it were not for their Aflac cancer policy they would have lost their house.

#1 UPDATE Employee
Aflac
AUTHOR: AflacPhyllis - ()
SUBMITTED: Thursday, March 27, 2014
Hi Rob, I'm Aflac Phyllis, an Aflac worldwide headquarters employee here to help. I would like to have our customer service team review your situation and contact you about this. Would you please email us at aflacservice@aflac.com so we can assist you? Please include your profile name and your full real name if it is different from your profile name; we will also need your phone number and any other pertinent information you have to share with us.
Thank you.
Aflac Phyllis


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