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Report: #579616

Complaint Review: aknaf software - Houston Texas

  • Submitted:
  • Updated:
  • Reported By: Sarah — Sedona Arizona United States of America
  • Author Not Confirmed What's this?
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  • aknaf software 15902 Bayou River Court Houston, Texas United States of America

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From the day I purchased Aknaf software products, I have had nothing but problems.  Both with the software and the owner of the products.  The owner who claims his name is "Steve" (of course it is not as you can go to BBB to find out the real name of the owner; it is Kal) is totally arrogant and condescending.  He cannot understand that the problems with the software are hindering my business and thinks that i must be doing something wrong.  He is not helpful in the least and belittles me every single time I call tech suport.   Tech support with aknaf software is a joke and you may as well forget receiving any help from these people. 

 

As if the unusable software and snotty customer service weren't bad enough, the issues have deteriorated to him calling my business and leaving threatening messages.  He has called with such messages as "give me my money b***h" (though I am up to date on my payments), "answer the f*****g phone a**hole", as well as others.  We filed a report with the police department since these were all from houston phone numbers, traced back to him. When we called these phone numbers back, they admitted that he had access to their phone.  So basically, he is hiding behind his friends phone numbers as if they cannot be found out by law enforcement. Another   problem is that he is working (if you can call it that) out of an undisclosed address so no mail can be sent to the company.  Neither address on AKNAF website or the BBB website are correct. 

 

I have been trying to get my money back for over 3 months now without success.  Of course, a person who will resort to prank calling and threatening me is not likely to return the my money.  Kal is the most unprofessional, immature business person we have ever dealt with.  I think it is fair to warn the public what they are in for if they decide to make the mistake of buying Aknaf Advantage software

This report was posted on Ripoff Report on 03/10/2010 04:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/aknaf-software/houston-texas-77079/aknaf-software-slipshod-work-zero-tech-support-threatening-phone-calls-houston-texas-579616. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
4Author
4Consumer
0Employee/Owner

#8 Author of original report

No Subject

AUTHOR: SaraSol - (United States of America)

POSTED: Saturday, May 15, 2010

A refund was issued however, threatening phone calls and derogatory name calling have not ceased.  We have received two more calls from people associated with aknaf; none of the language used can be repeated here.  This is the most unprofessional outlet I have dealt with my entire business career. 

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#7 Author of original report

Solution

AUTHOR: SaraSol - (United States of America)

POSTED: Thursday, April 29, 2010

Problem solved!  I appreciate Aknaf's cooperation in providing me with a full refund for items purchased. 

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#6 Consumer Comment

Well I'm sold

AUTHOR: habanerosi - (USA)

POSTED: Saturday, March 13, 2010

I've got to say, as a consumer, I will be sure never to purchase software from Aknaf.  The immaturity present in the "employee" posts only validates the original poster's comments.  This is not the forum for such childish representation of a supposedly professional company of any sort. 

And by the way, if you decide in the future to retort on public forums such as these, you might want to consider running your text through a spell-checker first...

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#5 UPDATE Employee

This is a fake review from a non customer

AUTHOR: Aknaf Software Inc. - (USA)

POSTED: Friday, March 12, 2010

Well again when we asked for an invoice number from this fake reviewer she did not offer one, when we asked for a police report from this fake reviewer she did not offer one.  The fact is this is not a customer of ours, we do not have any customers in Sedona Arizona, We do not have any customers named sarah in the whole state or arizona,  When we offered her a full refund she did not present an invoice number.  This is a fake review from a malicious person with psychotic tendencies it is a complete shame that Rip off report allows for anonymous reviews when we know they are complete lies. 

Please Ms. Sarah please please please get in touch with the authorities because they may have to take you to a mental hospital immediately because you obviously need help before your hurt yourself or others.   Final word is your a manic depressive pathological liar and its a shame you do not seek medical attention before making a life altering decision.

 

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#4 Author of original report

Last Word

AUTHOR: SaraSol - (United States of America)

POSTED: Friday, March 12, 2010

All said literature, reports, and evidence of harassment has been forwarded to the appropriate parties.  I am using ripoff report as an avenue to warn the general public about potential harrassing phone calls and messages they may receive if they get on the owner's bad side.  Believe me, asking for a refund for useless software is the best way to do it.  I have filed reports with the police and the FBI and am more than happy to field any questions anyone may have about these people.  I have physical proof of the derogatory voice mail and written messages at my disposal; ready to use should this case wind up in court. 

 I am finished with this forum as I believe I have made it quite clear what a shady operation AKNAF software is.  Read other reviews and read the BBB site.  If you  purchase, do so at your own peril, do not expect any help troubleshooting problems, and plan to wave goodbye to your hard earned money. 

Again, I am willing to answer any questions you may have pertaining to AKNAF software.  Thank you.

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#3 UPDATE Employee

Not a Customer

AUTHOR: Aknaf Software Inc. - (USA)

POSTED: Thursday, March 11, 2010

This report is a complete joke, This is not a customer of ours because we do not have any customers in Sedona Arizona, We do not have any customers with the name Sarah in the whole state of Arizona.  If you are a customer please give us your invoice number and we will refund you 100% of your money today.  If you did call the police please forward a police report number and the officer or dectectives phone number and we will answer any complaints to the police today.  No one from our office called you EVER.

This is an appartment smear by an ill advised person about this company.  It wont work, because Aknaf Software has over 5000 customers around the world that use our software every day to run their business because we have quality programs that work and support systems in place that insure all of our customers programs work properly.

All of our programs are free to try and therefore all of our customers can try before they buy.

This  complaint  by this individual well be reported to the FBI as internet harassment.  We have already requested ip address and mac address information on this complaintant and will prosecute to the full extent of the law.

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#2 Author of original report

A Customer Indeed

AUTHOR: SaraSol - (United States of America)

POSTED: Thursday, March 11, 2010

This rebuttal is nothing more than a pitch to sell AKNAF software.  Anyone with an internet connection can go to their website and find a toll free number for these people.  Once again, the number is not the problem, it is the rudeness I incur every single time I had to call them.  Couple that with harrassing phone calls outside of the normal tech support calls I have made.  I am a fully fledged customer.  As much as I wish I weren't, the owner has my money that was paid for shabbily written software and does not intend to give it back. 

The level of unprofessionalism is outrageous. I am simply warning the public about what can happen to them if they decide to buy software from aknaf.  Read other complaints and read the BBB reports and it is clear I am not the only person who has had similar issues. 

 

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#1 UPDATE Employee

This is not a customer

AUTHOR: Aknaf Software Inc. - (USA)

POSTED: Thursday, March 11, 2010

This report is a fake report, not from one of our customers.  We do not have a customer in Sedona Arizona.  All of our customers can reach us at our toll free number which is 1-888-785-0882 and get support and well as sales information.  Kal and Steve are two different employees at our company.

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