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Report: #486623

Complaint Review: Allegro Medical - Internet

  • Submitted:
  • Updated:
  • Reported By: sml — Dearborn Heights Michigan USA
  • Author Not Confirmed What's this?
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  • Allegro Medical www.allegromedical.com Internet United States of America

Allegro Medical AllegroMedical.com Company will not give me a refund for merchandise they never even sent! , Internet

* : How to get a refund

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I have been waiting nearly 6 weeks to receive a refund on an order I cancelled on 7/20/09. Please note that this was an order cancellation, not a refund for returned merchandise. I never saw or touched the items ordered. The order never shipped. My credit card was billed 7/9/09, the same day the order was placed.


When I called to cancel the order, I was told I could expect a refund in 4-5 business days (the website says refunds are processed within 3-5 business days). When I did not receive the refund, I called the company (8/7/09). The Customer Service agent told me the refund had not yet been processed but she would put a rush on it & I should see my refund posted in 5-7 business days.


When I did not receive the refund, I called again (8/21/09) & spoke to Justine, who told me the refund had not yet been processed, but she would send my information to the Accounting Dept. & the credit would be posted the following week.


When I did not receive the refund, I called a third time (8/28/09), speaking again to Justine. She verified that my refund was still not processed but the information was with the Accounting Dept. She acknowledged they are running behind on refunds but the refund would be posted by the end of next week.


I asked to speak to someone in a position of higher authority to discuss my refund status, but Justine did not comply. I asked her how I might reach such a person, but she would not provide any information. I went to Allegros website &, via the Contact Us page, sent electronic inquiries about my refund status to all departments that appeared potentially relevant to my issue (8/28/09). 


I am tired of waiting for a refund for merchandise I never even received. I am extremely frustrated at the lack of honesty, responsiveness & cooperation I have experienced with this company.

This report was posted on Ripoff Report on 08/28/2009 12:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/allegro-medical/internet/allegro-medical-allegromedicalcom-company-will-not-give-me-a-refund-for-merchandise-they-486623. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1

How to get a refund

AUTHOR: AngryMomma1 - (USA)

POSTED: Tuesday, September 01, 2009

I had the same issue with this company, although I managed to get it resolved somewhat quickly.


To get a refund, I suggest filing a complaint online immediately with the Better Business Bureau. Then, call customer service back at Allegro and advise them that you have filed the complaint, and ask for a manager to return your phone call as soon as possible (since they will not transfer you to one). You may have to talk to more than one customer service rep to get someone who will actually pass your message along, but I finally got a decent person.


If it helps, I got a return call from Laurie (supervisor) at EXT 165 (call the main customer service number, and it will give you an option to dial an extension) if no one calls you back or you're still having trouble.


I hope this helps you get a refund!

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