Complaint Review: Allegro Medical - Mesa Arizona
- Allegro Medical allegromedical.com Mesa, Arizona United States of America
- Phone:
- Web:
- Category: On-Line Business
Allegro Medical - Allegromedical.com Product Never Shipped..RUDE Customer Service Mesa Arizona
* : Received Refund from Allegro Medical
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
Allegro Medical (aka Allegromedical.com) is the worst online medical supplies company I have ever dealt with!!
I placed an order with them in August, and was expecting my product within a week. Two weeks passed and I had not received an email from them regarding shipping, nor had my product shown up. I called their "customer service" staff, which was a total waste of time.
The first rep I got on the phone was completely unhelpful and unapologetic. I was told that the order I had placed had never made it to the warehouse. However, they had absolutely no problem charging my card the day after the order was placed.
The only offer of assistance I got from this "customer service rep" was that she would go ahead and send the order off to their warehouse. No thanks. I told her to cancel it, because on their website, it was stated the product was IN STOCK, and would be shipped from their facility in 1-2 Business days. I did not wish to wait another two weeks for this item, if they actually decided to ship it this time. (This was a wound care item needed for a surgical wound, which had to be ordered from another company)
The same day I cancelled my order, I got on their website and sent them an email to their "refund dept" email address. The email stated that I was unhappy with their services, and that I wanted to be sure I would receive a refund for this product that they never shipped to me. I got a confirmation that my email was received by them, and that I would get a response in 1-2 business days. I never did.
After waiting 5 business days for my refund (on their website it states all refunds will be returned within 3-5 business days), I had to call back to deal with more unhelpful customer service reps. Now I was being told that it takes 10 business days to get a refund. After asking for a supervisor, I was refused...several times. I have never had a company rep refuse to transfer me to a supervisor.
I was (not so politely) told that the supervisor was busy, and she would tell me the same thing. I got the run-around about how payments are processed immediately, but refunds have to go through a "special" dept for approval. Still no refund.
Now, after reading other reports on this company, I am bracing myself for not getting a refund (the final price was well over $100, plus shipping). I have also filed a complaint with the Better Business Bureau, since they are so proud of being a BBB customer (they have the BBB logo on their main page). I don't know if it will do any good, but I am so tired of companies treating customers like the enemy!!!!
It was really disappointing the way this company handles their customers. It's not like I was purchasing a book, or a piece of furniture. This was an urgently needed medical supply for a surgical wound, but Allegro Medical's customer service people couldn't have cared less!! Not to mention, in these times, $100+ is quite a lot of money to lose! I will not do business with them again.
This report was posted on Ripoff Report on 08/21/2009 02:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/allegro-medical/mesa-arizona-85201/allegro-medical-allegromedicalcom-product-never-shippedrude-customer-service-mesa-ar-483526. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:



#1
Received Refund from Allegro Medical
AUTHOR: AngryMomma1 - (USA)
SUBMITTED: Tuesday, September 01, 2009
I finally received a refund from Allegro Medical for an item that was never shipped to me. I managed to get this refund because, after getting nowhere with customer service, I filed a complaint with the Better Business Bureau. It was directed to the Arizona BBB office, which responded within 2 days advising that they were contacting the company on my behalf. Within a week, I had my refund credited back to me!!
The response from Allegro to the BBB was that the type of service I had received was not standard, and they were apologetic. I never got that impression on the phone from any of their customer service reps. However, if dealing with this company in regards to refunds, ask the customer service rep to have a supervisor call you back. We finally managed to get a call back from someone that was very nice and helped rush along my refund.
Also, do not bother with their online contact forms...I sent SEVERAL emails to different departments demanding a response, but I never got one from anybody. We had to call customer service multiple times before we got anywhere, but I think the best thing to do is file a complaint with the BBB and keep demanding to have a supervisor return your call.
I am relieved I finally got a refund, though I will never do business with them again. I was informed (through the BBB reply) that the product I ordered wasn't even in stock, which is why I never got it. I was told that the order had just been "lost"...so I continually got lies all around. I hope this will help someone else avoid a headache with this company!!!


Advertisers above have met our
strict standards for business conduct.