Complaint Review: Aplus.net - Internet
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- Aplus.net www.aplus.net Internet United States of America
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- Web:
- Category: Internet Services
Aplus.net hostopia Charged me for future services five days after I canceled the account, Internet
*Consumer Comment: They did the same thing to me
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I experienced nine years of fine web hosting service from aplus.net. Recently they were purchased by hostopia and decided to "upgrade" their systems. In their upgrade they so modified my website as to make it and my emails unusable. I received such poor response to my requests for support that I decided to change to a new host for my websites.
I informed aplus.net through one of their on-line forms that I was terminating my association with them and to please refund any monies they may have. In response I received a note from technical support telling me to send an email to their billing department. On 10/05/09 I sent the billing department a notice of cancellation. I received no response. On 10/10/09 I received notice from Aplus.net that they have taken an additional $58.86 from my credit card for the period beginning 10/10/09. I have requested that the money be repaid immediately but have received no reply.
This report was posted on Ripoff Report on 10/10/2009 03:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/aplusnet/internet/aplusnet-hostopia-charged-me-for-future-services-five-days-after-i-canceled-the-account-507373. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
They did the same thing to me
AUTHOR: Erika - (United States of America)
SUBMITTED: Friday, November 27, 2009
They just did the same thing to me. I have had accounts with them for 9 years. Due to their crazy billing emails and poor technical support in the last couple of months, I decided to move one of my sites to a different host. I called to cancel my service 10 days prior to the billing date. They charged me anyway on the due date. I have spent a total of 6 hours on the phone with them attemptiong to get my money back in the past week. They play games with me, transfer me back and forth to different people and put me on hold for excessive periods of time. I also had recieved good service prior to this and wasn't aware they had been sold. I guess that explains it. Regardless of whether or not its a new company, fradulent billing is still illegal. I hope you report this to your bank, credit card company and law enforcement agency.
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