Appliance Doctor Inferior repairs Bensalem, Pennsylvania

I really hate to see these type of complaints. Due to circumstances beyond our control, we were literally unable to satisfy this customer in any reasonable way. She had a significant plumbuing issue in her home around the same time she had us out for an appliance problem. This brought her an unusual set of circumstances. 

First point: We ABSOLUTELY stand behind our work, 100%! But, that doesn't mean forever. We repair mechanical and electronic devices and these machines will break down, potentially every several years. it is a 100% certainty that they will eventually fail. Any time a customer has us perform a repair, we offer a 90 day warranty on anything we do and on any parts we install. We will ALWAYS, with reason, extend our warranty as a courtesy if a customer is just outside of that time frame. We are not required to do this, but we believe in doing what is right.

I remember this customer and remember this issue. We offered the customer to come out and take a look at her issue if she agreed to pay our service call fee. It was several months out of warranty. She explained to us her situation and wanted us to extend her warranty 100% due to her circumstances. We agreed that if the issue was related to our repair, we would honor it 100% under warranty, but in the event that her issue was unrelated to our repair, she would have to pay a service call fee. She never really gave us a chance to determine what was going on. 

That said, we offered to work with her in a reasonable way so that we can find a good resolution for her, but she refused all reasonable offers. We don't ever "shut the door" in the face of our customers. We only ask that you have realistic expectations so that we have a shot at meeting them for you.