Appliance Doctor ripoff dishonest fraudulent billing Bensalem Pennsylvania

All companies set policy that will enable them to provide quality service at a fair price. In this case, our policy clearly states that all deposits for special order parts is non-refundable. This is not to hurt our customers. It is in fact to prevent people from having us order uncommon parts and then change their mind later after we purchase that part specifically for them.

We are a small family company that employs 16 people. It concerns me that Lisa would assert that we spoke to her using the phrases in her complaint. No one in our office has the attitude that she portrays us to have. I personally have never heard any of the 5 customer service reps use such phrases as "not our problem" or "not open for discussion". That is just not language that we use in the office, and I would not tolerate anyone treating our customers that way. We make every attempt to at least listen to our customer's needs or concerns, and then offer them the resolution that can suit each party. We do provide a full refund if we are not able to furnish a special order part within 30 days. We gladly answer all questions brought to us.

I am sorry for Lisa's experience as it was obviously a negative one, and I do think that she used this forum to act out a bit of revenge against us because she was so upset.