Axia College Of University Of Phoenix Bad Business Practice, Deceptive, Uncooperative, Poor Instruction Phoenix Arizona

This is so not true. Any school you go to if you fail the class you are paying for the class you failed. The $975 is the price of the course you failed. Do your work. No one is stealing from you or ripping you off. You are paying for the cost of the course you neglected. Sacrifice, manage your time, and you will be successful. However, don't go places playing the victim. Tell the truth.

Hi Carlos - I a so sorry, but University of Phoenix is very much the type of college that would prey on someone like you. Unfortunetely, they do not care. They are a for-profit college that only cares about their bottom dollar and nothing else. Their counselors are trained to do whatever it takes to convince you that you need to stay at their college. Be strong and follow your heart. Do what is best for you.

You may want to consider a different college. Maybe one that does not cram so much information in such a short amount of time would be a wiser choice for you.

I am not saying that eight week in-class courses or five week on-line courses do not work out better for some. I am just saying that kind of curriculum is not what is best for most. This is why they only have a sixteen percent graduation rate.

If I am you, to help improve your self-esteem and confidence, once you can pay what they say you owe them, (I am happy you are able to because a lot of students do not have the means to pay them as much for what they ask), I would officially drop out, get your transcripts and find a better college.

I wish you all the luck in the world.

Take care.

- Ruth Morris

I am currently in my 3rd Semester at Axia College, and frankly these reports have me scared! Unlike most of the people that seem to be posting here, I did not pay any fees up front. I got financial aide and did not have to pay for any courses. What I am paying now is a penalty for not keeping a certain GPA. It is a LOT of money($975), but they are letting me pay it off in installments of $97.50/week. I have been paying this off for about 4-5 weeks now, and I am in my third semester of classes, and again, this is the only thing I have paid(I did pay $110 for a text book, also, but that doesn't seem unreasonable to me). Like I said, Now I am very scared of what will happen in the future and I don't know what to do. I am just trying to better my life. I am handicapped, 32 years old with only a vocational degree and a $12/hr receptionist job. Until about 2 months ago I was still living with my mother!! I enrolled at Axia College because I have no self esteem whatsoever. I would prey and hope that they are not taking advantage of a handicapped person with little means and no self esteem

To Jason Gilroy, California,

I read your report and some others. I also attend Axia College and I do not agree with many of your opinions, so I came up with solutions for you and some other things you might want to think about.

First of all, the people in tech support are just trying to make a living, you do not what there salaries are, you don't need to come on the internet and say, " alls they are are minimum wage people reading off a screen". They may read off of a screen, but their wages are none of your business anybody elses.

Second, my com 150 instructor has a teaching degree and about four other degrees. some of my other teachers did not have teaching degrees, but they had other degrees that made them capable of teaching their classes.

Your complaints about server maintenance are reasonable, but we are in college and we have all week to get our assignments done and we can work ahead if we want to. Plus, we are in college and we are supposed to responsible adults.

My uncle died without any notice and I had to go out of state for his services. I was depressed and there was a lot going on that week, somehow I got everything done on time. Thankfully, our college is flexible and it is online, so you can do it anywhere. For example, I did it at my widowed aunt's house. If, you do not have relatives' houses to stay at; almost all hotels and coffee houses have wi-fi. Internet is everywhere now adays.

I work and I have two kids and I have still manage to keep on my schoolwork. Here is an idea, email your instructors and ask them how they get all of their work done when they have "ten" classes to tend to. Maybe they can tell you how to handle your job, personal life, and server maintenance. I think they will have a lot of great advice for you. Also, instead of writing on the internet about how bad everything thing is; look at your situation and ask yourself how you can fix the situation.

We are all entitled to our own opinion, but before you write something saying how bad a company or organization is, ask yourself if you are putting forth a hundred percent.

Sorry if anyone was offended by this, but I think that Axia College is a great school and nothing is ever perfect.

Personally I am currently in my 4th year of schooling with them, sure, there have been some problems- however, having attended one of the top schools in the United States in person I can say it is no different a problem than normally would be seen.
It is important to spell correctly-
It is also important to have more than a GED when filing complaints-

In my opinion (especially- when trying to be "educated" sounding) you should first read a dictionary or use spell check (it comes free on Mozilla)

I am personally acquainted with over 50 individuals working for companies making mid to high six figures who were educated at University of Phoenix, the school itself has been around for over 30 years.
Quite simply I believe you (and those complaining) would find a complaint about chocolate if it were too sweet, or too bitter, or not exactly the size you assumed it would be.

Personally I am currently in my 4th year of schooling with them, sure, there have been some problems- however, having attended one of the top schools in the United States in person I can say it is no different a problem than normally would be seen.
It is important to spell correctly-
It is also important to have more than a GED when filing complaints-

In my opinion (especially- when trying to be "educated" sounding) you should first read a dictionary or use spell check (it comes free on Mozilla)

I am personally acquainted with over 50 individuals working for companies making mid to high six figures who were educated at University of Phoenix, the school itself has been around for over 30 years.
Quite simply I believe you (and those complaining) would find a complaint about chocolate if it were too sweet, or too bitter, or not exactly the size you assumed it would be.

Personally I am currently in my 4th year of schooling with them, sure, there have been some problems- however, having attended one of the top schools in the United States in person I can say it is no different a problem than normally would be seen.
It is important to spell correctly-
It is also important to have more than a GED when filing complaints-

In my opinion (especially- when trying to be "educated" sounding) you should first read a dictionary or use spell check (it comes free on Mozilla)

I am personally acquainted with over 50 individuals working for companies making mid to high six figures who were educated at University of Phoenix, the school itself has been around for over 30 years.
Quite simply I believe you (and those complaining) would find a complaint about chocolate if it were too sweet, or too bitter, or not exactly the size you assumed it would be.

Jason, I have had similar experiences at UOP MBA online. The Servers are constantly going down making posting and the class forums unavailable for hours at a time. In dealing with their helpdesk I have only actually been able to get through to them one time and the gentleman seemed fairly intelligent and was able to help me with my problem.

Overall, I have had to routine myself into a strict schedule and make sure that I have all of my assignments completed by Friday night. This has been hard and I have had to give up a lot of my personal social time, but in the end it will pay off. These are the types of things that are to be expected when taking online courses. A lot of people sign up to take an online course and assume that it will be a walk in the park but that is not the case, as the work is often times much more involved compared to classroom study.

My main problem with UOP online classes are the consistency of the teaching staff. For one class I may have a much disengaged teacher who will only grade on word count and offer very little feed back, and for another class the teacher may be overly critical to every post and critique every piece of work submitted offering very harsh grades, His way or the highway Types of things.

This makes things hard; it would be easier if there was more of a consistency in grading and quality of instructors across the board.

Depending on how far you are in to your classes you may want to consider sticking it out as you will most likely have to start all over again somewhere else and pay more money.

Ren give it up. You are obviously part of the faculty with UoP online and nothing you retorted has convinced me that the UoP online is a great choice or investment for my continuing education.

With that being said, I noticed you stopped your relentless retorts and suddenly 3 "students" of UoP online posted their comments in the same forum. These 3 students had nothing but glorious and wonderful things to say about UoP online.

Please. After reading many, many threads here at Ripoff Report regarding UoP online, I am hard pressed to find 3 positive reports by anyone in any given thread, but lo and behold, here are 3 wonderful reports about UoP online in this thread, and all back to back.

Ren, really.

I, too, am extremely dissatisfied with my experience with Axia College thus far.

First and foremost, I think the GEN 105 and COM 140 classes that are required by Axia are ridiculous and a waste of my money. I've taken online classes before and know how the whole process works. The fact that someone needs to pay to be taught how to use the internet is a clear sign that you probably shouldn't be taking online classes. I agree that both of these classes should either be: A) an e-book, B) a workshop, or C) a placement test. The fact that I paid over $2,000 to learn absolutely NOTHING is rather infuriating.

I think they should, also, forewarn their students that their programs are geared more towards business professionals. I'm a nurse and work at a hospital. I'm trying to get my BS in Psychology so I can go to PA school. Having to come up with a power point presentation for some stupid business idea or having to learn how to properly write inter-office business memos, letters, and e-mails (both are assignments for COM 140) is not what I had in mind. I'm 5 weeks into my classes and I feel that the few things that I actually have learned (since I already knew what plagiarism is and how to use search engines, assignments for GEN 105), aren't things I'll ever use outside of these classes.

And don't even get me started on their Financial Aid process or their advisers. That is a nightmare within itself. I applied for both a Stafford Loan and a private student loan with Chase to pay for my tuition. I applied and was approved for my Chase loan on 11-15-08. As soon as I was approved I contacted UoP to make sure they knew I had applied for the loan and that it was now THEIR responsibility to get in contact with Chase to verify I was a student so that my funds could be disbursed to them. So a good 2 months later, not only have they not verified that I'm a student to Chase, but they start to claim they have no information from Chase and have no idea what I'm talking about.

After trying to deal with the incompetent adviser that was assigned to me, I tried to go above him to his supervisor. I left her several messages and never heard back from her. So then I went above her to her supervisor and, once again, after several messages, never heard back from him either. I finally called my Admissions Adviser in tears because I was so frustrated. There was nothing that I could do to insure that I got my student loan money and the people who were supposed to be helping me either didn't know what I was talking about or wouldn't return my calls.

Needless to say it is now January 27 and I STILL don't have my funds and have no idea when that is going to happen.

At this point, I would strongly suggest not attending Axia College if you don't plan on paying for your classes out right. If you have to rely on Financial Aid or anything other than a private student loan, I would look into going somewhere else. I have never had this many problems with any other school I've been to and I've been to 4 different colleges/universities. Thankfully, I haven't had any technical problems as mentioned above but I'm sure that will only be a matter of time.

I would totally go somewhere else but, unfortunately, Axia College offers the cheapest tuition for what I'm majoring in. Go figure! :-P

Jason, although this is an older report, I wanted to respond and say I agree with you with the technical problems. I actually just withdrew from Axia today, because I was extremely dissatisfied with the "education" they provide. In my own experience, most of the instructors are very unapproachable about things, and barely respond to questions. As for the comment about teachers must having degrees, three of my instructors did have at least an associates degree. Only one had a master's, and one instructor had no degree but military experience. This is from what the instructor's told the class through their auto-biographies.

Axia was a joke when it came to the website. It worked about 75% of the time for me; the other 25% of the time, it would take 5-10 minutes to load the student homepage. After that, it would not show the current classes, so I would have to refresh the page. After the waiting period, it would load the page where I would have to log in. For some reason, it just would not load. Fortunately for me, I do not have kids or any big responsibilities besides my business, so I could afford to turn things in early because I had the time. I feel awful for those students whom cannot turn in their assignments because of the lagging website.

I have experienced many problems and concerns while at Axia; what did it for me was an instructor that had not answered my question after seven days. (The maximum is until the instructor's next office hours; the goal is 24 hours until a response.) I posted multiple times for him to answer my question. After seven days, the withdrawal form was sent in.

I think this school may work for people whom have the patience to deal with absolute bullcrap and a satisfactory education. I was personally not going to pay money to be ignored by the instructors while my counselor told me there was really nothing we could do about it besides submitting a ticket into Academic Affairs and seeing what would happen. Good luck to anyone whom takes a chance with this school.

I have been a student at axia (UOP) for a the last two years now. I have had nothing but wonderful things to say about the school. I had to miss 4 weeks of my classes due to a stroke I was allowed to make up all the work and passed both classes with a A. As far as the system going down for maintence well that happens with many company's and schools. My sister attends MSU and has the same problems every now and than. The key is to plan for the down time!
As far as the degree and college itself. It has the same accrediation as MSU and we all know about MSU. My credits and degree transfer to to this university without any problems.
I have had no problems with the new system. I have the website set to my favorites and it has been this way for 2 years. All i can say is go to another school and see if you have clear sailing. Oh wait assignments will still be due on a specific date. You need to schedule your life better. I work 60 hours a week and run a business and take care of my family and I seem to be able to find time to get my homework in on time or early. I have a 4.0 grade point average.

I am surprised to see so many reports of students being unhappy with their UoP education. I have attended UoP online for 2 years now and I can honestly say that it is what you make of it and it is not for everyone. If you are used to or would like a traditional college experience, then DO NOT attend online classes. It is no one's fault but your own if you attend classes you do not get anything out of. I hope any prospective students will keep this in mind before deciding on whether or not to attend classes based on these angry rants and posts by unhappy students. The majority of students who do enjoy their college education at UoP are satisfied and not posting on websites such as these.

I attended Axia of University of Phoenix and a graduate of Axia. It was a great experience and wouldnt trade it for any other school. The whole online experience was incredible and no problems with Tech-Support. And by the way they are not paid minimum wage. They have to have at least 5 years of experience in order to work there.

You stated the instructors dont event have teacher degrees. Well thats where you need to know what is going on in the world. Most schools you have to have an MBA or higher to teach in public or private. Yes there are degree's in teaching but you there is not a degree called " Teacher Degree in Marketing"

Just like any other state ran school, there are refund guidelines. If something happens and you cannot attend school and drop out there are penalties. You will find this in public and private schools.

Again, I am a graduate of Axia college and now pursuing my Bachelors Degree at the University of Phoenix and going to continue with my MBA. Everything about this education institue is incredible and would not go any where else.

Thanks

Ren, you said in your first response,

"Jason the only reputation that's been lost here is your own. I would personally be ashamed to come into a public forum and broadcast to the world my inability to learn, plan, change, problem solve, accept responsibility, etc. Your education will be what you make of it, not what the University you attend makes of it."

Perhaps its not wise to lecture your students when UOP has so frequently been called to the carpet for bad business practices. Indeed, the tone and accusatory nature of your post sounds familiar to those of us who've attempted to have SOMEONE at the UOP admit error. A recent New York Times front page article says the following about UOP's service "issues..."

"But many students say they have had infuriating experiences at the university before dropping out......current and former students in Arizona, California, Colorado, Florida, Michigan, Pennsylvania, Texas and Washington who studied at University of Phoenix campuses in those states or online complained of instructional shortcuts, unqualified professors and recruiting abuses."

Similarly, it may be unwise to lecture one of your students about reputation when UOP's has taken such a thrashing lately. For example, a recent US Dept of Education (USDOE) program review into UOP recruiting produced the following,

--"UOP's behavior during the program review process further substantiates the ethical concerns expressed by both current and former employees."

--"The actions of UOP and the system it has established cultivates and maintains a corporate culture of defiance of UOP's fiduciary duty."

--"Recruiters at both On Ground and On Line stated that they are pressured by management to enroll students who are not qualified."

--"At both the On Ground and On Line campuses, a number of recruiters stated that the allocation of fresh leads and floor time was both an intimidation and reward tool to manipulate them into more aggressive and/or UNETHICAL tactics." (Emphasis added)

--"Recruiters at the On Line Campus were aware that many improprieties involving Title IV funding and the enrollment process occurred in order to receive credit for enrollments. "People do a lot of seaky things to get regs (enrollments)." For example, there was one recruiter who created an entire FAFSA and completed all the forms for the student. He created the login and password for the student and the student could not even get into his account because he did not have his password."

--According to some recruiters, while the Corporate Director of Enrollment stresses the big dollars that come with high enrollments, he characterizes the compensation plan for recruiters as "smoke and mirrors" so that UOP can "fly under the radar" of the Department." (of Education)

UOP settled this with the USDOE for 9.8 million dollars!

Ren, you said

"If I were given the choice between an individual holding a Ph.D. who did nothing but teach, and an individual with a graduate degree and a full time, high level job, working in a practical, real world setting with the course material they'll be teaching that evening, I would, quite reasonably, choose the latter every time."

It's astonishing how effectively the UOP gets their employees to believe this stuff. Unfortunately for UOP, education professionals disagree.... Here's what the president of the AACSB, the premier business program accreditation association thinks about the UOP ever getting their stamp of approval,

They're smart enough to understand their chances of approval would be low, Mr. Fernandes said. They have a lot of come-and-go faculty. We like institutions where the faculty is stable and can ensure that students are being educated by somebody who knows what they're doing.

or this....

Their business degree is an M.B.A. Lite, said Henry M. Levin, a professor of higher education at Teachers College at Columbia University. I've looked at their course materials. It's a very low level of instruction.

"1. If you had paid attention when you were in attendance, the same platform, tech support, servers, etc. are in use for both, Axia is simply an extension within the University of Phoenix, not a separate school."

Please enlighten me. Exactly where in any piece of documentation does it say that Axia College and University of Phoenix use the same system? Nowhere. I am fully aware that Axia College is a part of the University of Phoenix. It is NOT, however, the University of Phoenix. You said that you have been with University of Phoenix for 3 years. Worst case scenario, you would have been with Axia College for 2 years, earning your Associates Degree, then transferring to University of Phoenix after that. This would mean that you would have missed the system transfer that Axia College was conducting during mid-last year. The system transfer that was causing all of these problems. Therefore, you couldn't speak with any first-hand knowledge of what I speak of.

"3. Regardless of what you say on the computer issue, the fact remains that your problems were probably, for the most part, located within your computer. The other option is that they were episodic in nature, limited to a certain time frame as it appears that you are no longer experiencing them. I have a 2 year old computer that works just fine, I've used it for both Axia and UOP longins, and have set the login page as a favorite. Perhaps you were trying to set the main student webpage as a favorite, in which case tech support would have correctly informed you that you could not, due to the password/login requirement to access it. If you really are that proficient with computers, this would be common knowledge to you. I don't mean to be unpleasant, but what you're saying on this point is clearly not factually correct."

Perhaps you can stop creating imaginary worlds and assuming things that I clearly explained otherwise and you will see that you are wrong. Ignoring the facts I present and creating new ones to create scenarios where you might be right is a clear sign of arrogance, ignorance, and pathetic desperation. I clearly stated in the original post that I was using the LOGIN page as my favorite, not the main page BEYOND the login page. Perhaps your inability to thoroughly digest the information I have presented is the problem. I am more than aware that one cannot use the main page as a favorite, as the server login process would have been skipped, and that cannot work. Perhaps your ignorance of the server transfer issue would explain why you are making worthless points. The problem was with Axia's servers. Even the tech support admitted to it, since I was not the only one having said problems.

"4. While it is undeniably in poor taste for a professor to disclose other teaching engagements in such a manner, it does not follow that you are being shortchanged in your own education. You rely on the use of the false dilemma style of rhetoric, asserting the argument that, if your teacher is busy, then you are not being adequately served. You list no specific proof of the foregoing, merely the assumption that it must be so. If a teacher is able to teach, facilitate class discussion, answer questions, etc. in a satisfactory manner, then it doesn't matter if they are teaching 1 class, or 100; efficiency and multi-tasking on the teacher's part does not necessarily translate into poor educational opportunities for yourself. In a traditional campus, there are numerous instructors that teach multiple classes, offline and on, and so long as each class receives adequate attention, the instructor's multiple obligations hurts no one. Each class receives the instruction they need to receive, what the professor does with the rest of the day/week should really never enter into the equation."

Actually, said teacher made multiple mistakes in grading assignments that, until other students brought them up, would not have been corrected. Just because I don't list proof in my original post does not mean that I don't have any. I have no responsibility to prove anything to you. You make the grave mistake of assuming certain things in a situation which you cannot possibly know anything more than what I post. Therefore, you do nothing more than make yourself look like an a*s. Are you trying to say that a professor who teaches one class can provide no more attention than one who is teaching 100 classes? I live in the real world, not your imaginary hypothetical world. I know that this is not possible. Have you ever heard of the phrase "jack of all trades, master of none?" This means that someone who tries to split their time into too many activities cannot possibly excel at any of them. It is simple logic, albeit too complicated for you.

"5. It's sadly ironic that you accuse me of ignorance, even as you demonstrate your lack of reading comprehension by misquoting, and failing to understand the hours in a month exercise. If you would reread my post, you would see, at least I hope you can see, that I said that there were 730 hours in the average month, and the server downtime you're referring to, according to your own account, is 12 hours per month ( 10:00 pm-4:00 am, 2x per month). I never said it required only 12 hours of input, I said that you should have been more than able to complete your coursework in the remaining 718 hours, even more so due to the fact that only 4 of the 12 server maintenance hours (10:00pm-12:00 am, 2x per month) would have affected your ability to meet the end of the week deadline What you have effectively done here is akin to sending someone an email full of spelling and grammatical errors, telling them that they can't spell! Your patronizing attitude and bragging only compound your embarrassment, as you quite plainly either did not completely read or comprehend my post, neither of which is to your credit."

How funny, the last part of this section describes you perfectly. I'll explain why. You fail to comprehend the complicated, yet undeniably perfect logic in my explanation of why this is stupid. In a college that markets itself as one of the most accomodating to working adults, it would seem logical to use simple common sense in living up to its name. If an assignment, which happens to be worth the most points in any given week, is due by midnight Sunday, it would seem "most accomodating" to have the server up during that crucial time. The four hours of server downtime after midnight are not as irritating because, after midnight, the assignment will be worth 10% less the next day, no matter what time it is turned in. Therefore, it is more logical to shut down the servers anytime after midnight (midnight - 6am, 1am - 7am, etc.). Apparently, I am the only one who sees this. A person's schedule is irrelevant in this scenario because it is not the point. No matter when a person chooses to do the schoolwork that is due, the servers should still be up during those last few hours of that night. The principle is still the same.

"While I appreciate your detailing your day for my benefit, it's really a mute point. It's not up to me to find a way for you to prioritize and manage your time effectively, it's up to you! Incidentally, I find it interesting that you list 8 hours of sleep as a given; as most any college graduate has found, 8 hours of sleep a night during college is a luxury, not a given. As I said before, it is about priorities and time management; what is more important to you, getting 8 hours of sleep, or getting your degree? And please, before you even begin, spare me the 'What good is a degree if I don't have my health argument', I'm well aware that 8 hours of sleep is ideal, I'm also aware that plenty of individuals, including myself, make do with much less than that during college. In answer to your question, why, instead of continually griping about the way things are, would you not just plan accordingly? No matter what time server maintenance is scheduled, in a University of 350,000, it will inconvenience someone's schedule, it's unavoidable. So the solution, as I've said all along, is planning, prioritizing, and time management."

Oh, how right you are! Thank you so much for proving my point. A person's schedule is a moot point (mute point is a common incorrect use of the term) in this situation because the principle remains the same: it is illogical to shut down the servers at said time. In a university of 350,000, it is almost guaranteed to inconvenience someone that they cannot log in to the servers during the last few hours of the day an assignment is due. Altering the server downtime to take place after midnight might still inconvenience some, but not to the effect that it would those who have an assignment due Sunday night (there are no assignments due on Monday at any time). Doesn't it make more sense to shut down the servers on a day where no assignments are due rather than the day that the biggest assignment of the week is due?

"While is it so very admirable that you would stick up for all those poor students that, unlike yourself, couldn't turn the assignment in early, your transparency is laughable. You got caught complaining about due dates, then tried to spin it into a story of your expressing other student's concerns. While the 'it's not me, it's my friend' tactic makes great comedy in the movies, you were poorly served by employing it here. In response to your pitiful attempts to discredit my knowledge of how it is to pursue a degree under the time demands of the real world, I would refer you back to your beloved childhood lesson you mentioned earlier. It might interest you to know that tonight, when you've gone to bed for your mandatory 8 hours of sleep, I will still be awake for another 1.5-2 hours, reading/working on the current week's coursework. There is always time for the things that we want there to be time for, so please quite making excuses and start finding solutions; your redundancy is tiring."

If you go back to the paragraph the above response is referring to, you will see no mention of my own inability to turn in the last assignment. That paragraph was meant to show the prime example of the fault in the University's logic. The "transparency" you refer to is actually your own inability to read properly and your, once again, assumptions based on what you "believe" to be true instead of the actual facts presented.

"6. There's an old saying that is particularly applicable to your contradictory ramblings on this point: Don't try to teach a pig to sing, it will frustrate you and annoy the pig. Apparently you already know all about what is, and isn't, general education, even more so than the individuals, all holders of advanced degrees and possessing years of experience, who designed the curriculum. Additionally, since the curriculum in question has been reviewed by the DOE, the NCA regionally accrediting body over University of Phoenix, and the ACBSP, having been approved by the same, you obviously know more the the lot of them. You'll have to forgive me, but for some reason I place a little more confidence in their expertise, then in yours, notwithstanding your claim to absolute knowledge on the subject. Ridiculous!"

While the DoE, NCA, and ACBSP may all approve any amount of given classes by any given university or college, it does not mean that those classes are valuable or appropriate to every person who enters said college. Would it make sense to force a high school graduate who took Calculus in high school to take college level Algebra 1? Would it make sense to force a high school graduate who can program in 2 computer languages to take a class that teaches him how to use a computer? No, it would not. Therefore, your argument here is pointless. Being forced to take classes that have absolutely no benefit to the student and are far below any level of challenge that it is ridiculous is stupid.

"The fact that you feel you received no benefit from the class you mentioned is hardly surprising to me, given your demonstrated inability to thoroughly read and understand the few paragraphs of information in my prior post. Add that to your omniscient knowledge of all things pertaining to higher education, and what could you have been taught? Then, as now, you know it all, or so you think. Your immaturity in resorting to the very first assignment, of the very first week, of the very first class, as being indicative of the curriculum as a whole is both transparent and deceptive. That assignment is there to serve as an assessment for all the non-know it alls in class, as to what their current understanding of the situation and modality is, thus helping them to work on any potential weaknesses."

Well, gee, that is so thoughtful of them. Your argument is comparable to putting an English major graduate in an English 101 class "just to make sure he knows what he's doing." If the class was designed for those who don't know how to perform college-level research, then so be it, it fulfills its purpose. But it is a 101-or-below level class. It should only be given to those that truly need it, not everyone, for the same reason not everyone is required to attend Math 101.

"7. Not being privy to the conversations you say you had on the subject of the dropped class's tuition, I can only go off of your postings here as being indicative of the way you dealt with the matter. In other words, if you conversed with your finance counselor the same way you have here, then you quite obviously didn't listen or pay attention, making it very difficult to believe your outrageous claims. To be perfectly honest, it probably wouldn't have mattered what your FC actually did tell you, in your mind, you already had the answer. The fact of the matter is that there are very strict rules regarding the issuance of credit for dropped/failed courses, and it starts with an application for credit, not a guarantee. Clearly, you either did not pay attention during the time in question (likely), or there was an anomaly where an employee gave the assurance before it was prudent to do so (unlikely, but possible)."

Not being privy to the conversations I had with my finance counselor, you can do nothing but imagine fictitious scenarios where you might possibly be correct. However, you will still be wrong. I had, and still have, a great relationship with my finance counselor. At no point did I assume that this mistake was her fault. Therefore, you first argument is invalid. Your second argument is also pointless. I never assumed that an application for credit was a guarantee. However, when someone TELLS me that my application HAS been approved by the approval-giving management and I am scheduled to restart the classes under the same tuition paid, I DO assume that to be a guarantee. Perhaps you will save yourself the embarrassment of showing your ignorance by not assuming things that you cannot possibly know.

"As the saying goes, it is better to remain silent and let others think you a fool, then to open your mouth, and remove all doubt. You, my friend, have done an excellent job of removing any doubt!"

You took the words right out of your own mouth. Your inability to properly read my original post, combined with your illogical decision to make assumptions that have no factual weight in this conversation prove your own point. Instead of creating imaginary scenarios where you might have valid points, pay attention to what I actually wrote and respond solely to that. You will save yourself the embarrassment in the future.

This is about the time that you should submit to my undeniably perfect logic and intelligence. You are wrong and will always be wrong. I am right and will always be right. You entered a posting that you know nothing about and thought you could come in and make assumptions and have all those assumptions be right. Oh, how wrong you were.

Go troll someone else's post. By your quick response to my response, it is obvious that you have nothing better to do than check my posting everyday to see if I responded to you (I, however, receive an email saying that you responded to my original response). I have no time for your ignorance.

Goodbye.

Jason, I'm afraid you should've left well enough alone, you've simply confirmed the majority of the points I made

1. If you had paid attention when you were in attendance, the same platform, tech support, servers, etc. are in use for both, Axia is simply an extension within the University of Phoenix, not a separate school.

2. If that's what you were taught, then you clearly have abandoned the lesson, as you made assertions about faculty requirements and "phony" general education classes that show a distinct lack of subject matter knowledge.

3. Regardless of what you say on the computer issue, the fact remains that your problems were probably, for the most part, located within your computer. The other option is that they were episodic in nature, limited to a certain time frame as it appears that you are no longer experiencing them. I have a 2 year old computer that works just fine, I've used it for both Axia and UOP longins, and have set the login page as a favorite. Perhaps you were trying to set the main student webpage as a favorite, in which case tech support would have correctly informed you that you could not, due to the password/login requirement to access it. If you really are that proficient with computers, this would be common knowledge to you. I don't mean to be unpleasant, but what you're saying on this point is clearly not factually correct.

4. While it is undeniably in poor taste for a professor to disclose other teaching engagements in such a manner, it does not follow that you are being shortchanged in your own education. You rely on the use of the false dilemma style of rhetoric, asserting the argument that, if your teacher is busy, then you are not being adequately served. You list no specific proof of the foregoing, merely the assumption that it must be so. If a teacher is able to teach, facilitate class discussion, answer questions, etc. in a satisfactory manner, then it doesn't matter if they are teaching 1 class, or 100; efficiency and multi-tasking on the teacher's part does not necessarily translate into poor educational opportunities for yourself. In a traditional campus, there are numerous instructors that teach multiple classes, offline and on, and so long as each class receives adequate attention, the instructor's multiple obligations hurts no one. Each class receives the instruction they need to receive, what the professor does with the rest of the day/week should really never enter into the equation.

5. It's sadly ironic that you accuse me of ignorance, even as you demonstrate your lack of reading comprehension by misquoting, and failing to understand the hours in a month exercise. If you would reread my post, you would see, at least I hope you can see, that I said that there were 730 hours in the average month, and the server downtime you're referring to, according to your own account, is 12 hours per month ( 10:00 pm-4:00 am, 2x per month). I never said it required only 12 hours of input, I said that you should have been more than able to complete your coursework in the remaining 718 hours, even more so due to the fact that only 4 of the 12 server maintenance hours (10:00pm-12:00 am, 2x per month) would have affected your ability to meet the end of the week deadline What you have effectively done here is akin to sending someone an email full of spelling and grammatical errors, telling them that they can't spell! Your patronizing attitude and bragging only compound your embarrassment, as you quite plainly either did not completely read or comprehend my post, neither of which is to your credit.

While I appreciate your detailing your day for my benefit, it's really a mute point. It's not up to me to find a way for you to prioritize and manage your time effectively, it's up to you! Incidentally, I find it interesting that you list 8 hours of sleep as a given; as most any college graduate has found, 8 hours of sleep a night during college is a luxury, not a given. As I said before, it is about priorities and time management; what is more important to you, getting 8 hours of sleep, or getting your degree? And please, before you even begin, spare me the "What good is a degree if I don't have my health argument", I'm well aware that 8 hours of sleep is ideal, I'm also aware that plenty of individuals, including myself, make do with much less than that during college. In answer to your question, why, instead of continually griping about the way things are, would you not just plan accordingly? No matter what time server maintenance is scheduled, in a University of 350,000, it will inconvenience someone's schedule, it's unavoidable. So the solution, as I've said all along, is planning, prioritizing, and time management.

While is it so very admirable that you would stick up for all those poor students that, unlike yourself, couldn't turn the assignment in early, your transparency is laughable. You got caught complaining about due dates, then tried to spin it into a story of your expressing other student's concerns. While the "it's not me, it's my friend" tactic makes great comedy in the movies, you were poorly served by employing it here. In response to your pitiful attempts to discredit my knowledge of how it is to pursue a degree under the time demands of the real world, I would refer you back to your beloved childhood lesson you mentioned earlier. It might interest you to know that tonight, when you've gone to bed for your mandatory 8 hours of sleep, I will still be awake for another 1.5-2 hours, reading/working on the current week's coursework. There is always time for the things that we want there to be time for, so please quite making excuses and start finding solutions; your redundancy is tiring.

6. There's an old saying that is particularly applicable to your contradictory ramblings on this point: Don't try to teach a pig to sing, it will frustrate you and annoy the pig. Apparently you already know all about what is, and isn't, general education, even more so than the individuals, all holders of advanced degrees and possessing years of experience, who designed the curriculum. Additionally, since the curriculum in question has been reviewed by the DOE, the NCA regionally accrediting body over University of Phoenix, and the ACBSP, having been approved by the same, you obviously know more the the lot of them. You'll have to forgive me, but for some reason I place a little more confidence in their expertise, then in yours, notwithstanding your claim to absolute knowledge on the subject. Ridiculous!

The fact that you feel you received no benefit from the class you mentioned is hardly surprising to me, given your demonstrated inability to thoroughly read and understand the few paragraphs of information in my prior post. Add that to your omniscient knowledge of all things pertaining to higher education, and what could you have been taught? Then, as now, you know it all, or so you think. Your immaturity in resorting to the very first assignment, of the very first week, of the very first class, as being indicative of the curriculum as a whole is both transparent and deceptive. That assignment is there to serve as an assessment for all the non-know it alls in class, as to what their current understanding of the situation and modality is, thus helping them to work on any potential weaknesses.

7. Not being privy to the conversations you say you had on the subject of the dropped class's tuition, I can only go off of your postings here as being indicative of the way you dealt with the matter. In other words, if you conversed with your finance counselor the same way you have here, then you quite obviously didn't listen or pay attention, making it very difficult to believe your outrageous claims. To be perfectly honest, it probably wouldn't have mattered what your FC actually did tell you, in your mind, you already had the answer. The fact of the matter is that there are very strict rules regarding the issuance of credit for dropped/failed courses, and it starts with an application for credit, not a guarantee. Clearly, you either did not pay attention during the time in question (likely), or there was an anomaly where an employee gave the assurance before it was prudent to do so (unlikely, but possible).

You provided no logic or rebuttal, you merely rehashed the nonsense of your first erroneous complaint. If the nonsensical drivel you typed here brought you pleasure, then you must live a life of bliss; the world is a playground to the individual too ignorant to comprehend it! You exposed nothing, other than your victim mentality, self-descriptive insults, and your embarrassing inability to fully read and comprehend English and simple arrangements of numbers in my posting. As the saying goes, it is better to remain silent and let others think you a fool, then to open your mouth, and remove all doubt. You, my friend, have done an excellent job of removing any doubt!

While I am sure you are so very happy about your response here, let me fill you in on a few things:

1. If you read the posting, this is regarding Axia College of University of Phoenix, not the University of Phoenix system directly.

2. I was taught from a very young age to speak only of things I am knowledgeable about. Anything else falls under assumations, and we all know what happens when people make assumptions. So, for your own future considerations, it would only benefit you to stop doing it.

3. The computer I was using was BRAND NEW. I had bought it specifically for the classes. I am also VERY good with computers, and know my way around them and inside them, hardware and software. I was told BY TECH SUPPORT that I could not have the login page set as my favorite. EVERY other website on the net worked fine for me; this was the only site I had problems with. Therefore, according to simple logic, the problem was with this website, not my computer.

UPDATE: Since this posting, they have continually upgraded and I haven't had the aforementioned problems.

4. Your next comment was well taken about choosing real-world practitioners instead of those who have only taught as instructors. I grasp the concept of that and understand it. However, when I have an instructor who actually brags about simultaneously teaching at over seven different schools at once, I have an issue with that. I obviously cannot get the level of attention that I expect and pay for.

5. You really show your ignorance in the next comment. Procrastination? Poor time management? You completely missed the entire point of that section of my article. First off, your comment about only having to input 12 hours out of 730? I take it you weren't very good at math. Well, I am. Here's a scenario for you, and I'll help you with the numbers.

12 hour workday
1 hour travel time to and from (1/2 hour each way)
8 hours sleep
1 hour getting ready for work (shower, getting dressed, food, etc)
1 hour various activities (helping child with homework, getting child ready for babysitter, feeding child, etc)

Total: 23 hours, out of a 24 hour day. This doesn't include other activities that aren't done on a daily basis, but must be done throughout the week (groceries, laundry, cleaning, paying bills, balancing budgets, mowing grass, etc). So what does this mean? Weekends are prime time for completing homework, ahead of time. As you can see, I don't need a lecture from you about time management. My complaint on the server downtime was completely legitimate because, to someone who depends on weekends to get their work in, it makes no sense. Why would you shut down servers on a night that homework is due instead of a night where no homework is due? Do you have a logical answer to that? I doubt it. I don't need an answer on procrastination or time management, simply an answer that defends the college's choice of timing for server maintenance.

My comment about having to turn the final assignment in on the last day wasn't about my inability to do my own work. I, personally, had no problems turning in my last assignment early. But there are people out there who do need all the time they have available to complete an assignment. By your comments, it is apparent that you come from a world of ease, where time is abundant. It is not that way for everyone, just to fill you in.

"If you can't turn it in Saturday, turn it in Friday?" As shown from my above illustration, some of us work during the week, most likely more hours than you do (judging by your comments). If there is absolutely no time during the week, then one has to wait until a saturday to complete and turn in an assignment.

UPDATE: Since the original posting, the day of server downtime has been moved.

6. You believe your next comment demonstrates my "lack of understanding" of college education in America? Wrong again. I know exactly what general education classes are. My English 101, Psych 101, Religions of the world, World Culture, etc. are general education classes. My "Introduction to Online Learning" is NOT a general education class. Would this class transfer to another institution? No. Test failed, it is not a general education class. This class should have been an "e-book", distributed prior to the beginning of scheduled classes. If you didn't take this class, let me inform you that it had no actual educational value. It was more of a guide about how to complete online assignments and use the Internet as a resource. Here is one of the actual assignments:

Compose and post a brief response to your friend's question. Your response should explain how Axia courses work and should correctly use each of the following terms at least once:

This assignment provides Axia college with more marketing information than it does me educational information.

7. I did not complain that I did not receive free tuition. I complained that I was TOLD I would restart the classes without paying new tuition, and was confirmed multiple times that I would not be charged. If I was told up front that I would have to pay to retake the class, so be it. But don't lie to me. Is that asking too much? Not where I come from. Whether or not you "doubt" that anyone at the University told me I would not be responsible for new charges is irrelevant. You weren't there and you speak without knowing anything about the actual situation. I WAS told this and given all the papers I needed. I was even told that it was all taken care of and scheduled for the classes to restart. This website is about facts and actual events. Your opinions and uneducated guesses have no business here.

UPDATE: Since the original posting, the erroneous charges were removed and I was not required to pay them.

As you can see from my logical rebuttal to each of your comments, you had no business providing a response to my original posting. Exposing your ignorance of the subject and inability to thoroughly read the original posting is my pleasure.

From reading your post, it's evident that your technical difficulties were due to your own computer, and not to any widespread problem of the University of Phoenix. You can, in fact, set the login page as a favorite. Also, I have used the UOP tech support quite extensively over the past three years, and have found them to be the same as any other; some reps are outstanding, some are not, and everyone else is in between. If you were constantly having to clear your cache and restart your computer, then quite obviously your computer was either very old, or very unstable, as the UOP website is not content-rich enough to tax any late model computer.

Your next comment about faculty demonstrates that your experience with education does not extend beyond high school. K-12 teachers have to be licensed by the state, but even then they aren't required to have a degree in education, but that's beside the point. Back in the real world, professors at high institutions, online or off, will quite frequently NOT have their degree in education, unless they are teaching classes in education. Instead, they will have Graduate or Doctoral degrees in their field of expertise. I don't know who your "average joe" is, but as far as I know, the average individual doesn't have a graduate degree or higher (only 7% actually), nor are they top level executives in their fields of instruction, as all of mine were. If I were given the choice between an individual holding a Ph.D. who did nothing but teach, and an individual with a graduate degree and a full time, high level job, working in a practical, real world setting with the course material they'll be teaching that evening, I would, quite reasonably, choose the latter every time.

With regards to your next point of scheduled server downtime, I have one word for you, PROCRASTINATION. In the average month, there are 730 hours, what you're referring to consumed about 12 of those hours, leaving 718 hours. So what you're telling me is that in those 718 hours, you were physically unable to complete your work, being forced to wait until the last second? Perhaps if you had completed your assignments BEFORE the last two hours of the last day of the week, it might not have been a problem.

So, when you posted this, you were at the end of a 9 week course, which means that you had had the last 8 weeks to figure out all of the foregoing information. In your own vernacular, WHY WHY WHY would you wait until the last few hours, of the very last night of class, knowing that no late assignments are accepted, to complete and post the highest point value assignment of the class? Do you like sabotaging yourself? If you did wind up losing points over this, then you have no one to blame but yourself; it's not the University's fault if an individual doesn't learn to plan accordingly after 8 weeks of the same schedule. Incidentally, you must not have been doing too well prior to the week in question, as it would take the loss of 401 points to fail a class, not 250; 250 would produce a score of 75%, or a C. And please, please, please don't stoop to playing the, "Poor full time job having me," most student's, including myself, have full time+ jobs and are able to manage just fine, it's called prioritization and time management; if you can't turn it in Sat., then turn it in Friday!

Again, you clearly demonstrate your great lack of knowledge in the realm of higher education in America. No matter where you go, you will be required to first complete your general education classes before you can get into your core, or upper division classes. Notice the name "general education," general means not-specific, not specific to your chosen major. These classes are not phony as you assert, but are there to provide a foundation of basic concepts and principles, prerequisite to moving on to higher, degree specific concepts.

On to the next breach of responsibility. You actually complain that you were not given free tuition for classes that you dropped! While the death of a family member is regrettable, I have seen enough students push through that and more to know that it can be done; it's not easy, but it's doable. While I highly doubt that anyone from the University told you that you would not be responsible, it really doesn't matter. A university incurs expenses providing a student with an education, those expenses are passed on to the student in the form of tuition. Most of these expenses will be the same regardless of whether a student goes through one week, or nine, so it is not reasonable to expect that the tuition should drop when you do! Why is that such a hard concept to grasp? If you buy something, obtain it's benefit for a few months, then grow tired of it, you cannot, in good faith, return it for a refund; nothing else in life works that way, so why would you expect college to be any different? The only duping here, is what you have done to yourself, in telling yourself that all of your problems and difficulties are everyone else's fault, that you shouldn't have to find solutions yourself, etc.

Jason the only reputation that's been lost here is your own. I would personally be ashamed to come into a public forum and broadcast to the world my inability to learn, plan, change, problem solve, accept responsibility, etc. Your education will be what you make of it, not what the University you attend makes of it. I expect that at this point, if you did in fact continue on with your education, you've either repeated the same mistakes, reaping the same results, or you've somehow learned the lessons outlined here...I suspect the former.