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Report: #973677

Complaint Review: Capital One Bank - Internet

  • Submitted:
  • Updated:
  • Reported By: Avtar Singh — Lorton Virginia United States of America
  • Author Not Confirmed What's this?
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  • Capital One Bank Internet United States of America

Capital One Bank Capital One N.A. Messed up the Account - Irresponsible behavior Internet

*REBUTTAL Owner of company: Capital One secured cards

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I am having a checking account with Chevy Chase bank since 1990. And before it was merged with Caiptal Bank I was getting the interes on my account from the Chevy Cahse Bank. 

Ever since it was merged with Capitla one (worst bank) I didn't get any interest. I don't know who has changed the terms of this account. 

I called copulr of time to the bank, but the customer service was so bad that most of the time they Hangup the calls. I eveen raised this issue with their Wood Bridge, VA,  branch in June 2012, and your staff memeber (Nick Abiera) confirmed that is is a interest checking account and why I was not paid any interest for the balance I maniintained for last three years. He has written an e-mail to their HQ and said that I'll get the interest.

NO ACTION was takend by this bank. 

The most funny part is that last month the bank charged me $15 as sercice charges. And whne I asked about this they responded that this is a Incredible Interest Checking account is subject to the fees. And when I asked that WHERE IS INTEREST for last three years? They said we don't know. THIS IS the reply I got from them .

I am trying to let other people know about the malpractices adopted bt this bank. WHAT A FUNNY SYSYTEM - the customer is not paid interest for last more than three years, but the bank didn't forgot to charge the maintenace fees.

Serviceof the bank is so poor, that you called them and wait for hours and the CSR are so unprofessional and non-cooperative that they simly hang the phone.

This report was posted on Ripoff Report on 11/26/2012 08:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/capital-one-bank/internet/capital-one-bank-capital-one-na-messed-up-the-account-irresponsible-behavior-internet-973677. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Capital One secured cards

AUTHOR: strazz - (Canada)

POSTED: Tuesday, February 19, 2013

I had a Captial One secured card. It was for $200.00. After about 1 year they raised my limit to $1000.00 and later up to $1800.00 . The problem is I was told that my card was still secured even though I did not have to pay up front. I could use up to $1800.00 as long as I used it the same way. Meaning, I had to first deposit myfunds before spending. I was unable to buy anything on credit. But they turned around later and said I owed them for my purchases?! My bank account says otherwise and they are still sending me bills, which I refuse to pay. I do not know if anyone else has come upon this scam as well.

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