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Report: #931983

Complaint Review: Capital One - Internet Internet

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  • Reported By: Charlotte — New Bern North Carolina United States of America
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  • Capital One PO Box 30279 Internet United States of America

Capital One Ceo/ Board of Directors, mishandling of dispute & fraud claim Internet

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I was contacted by phone in regard to starting a home based Internet business by Summit Gr/Omni business Solutions coaching.  High sales pitch included warranty & money back if I didn't succeed w/in 4-6 months. I tried to say no, but needed an extra income & was talked into it. 

My credit card was charged $3000. (part of it).  They attempted to charge another, & couldn't.  I tried to cancel & asked them to stop before it went thru on my Capital One credit card, however they charged the balance $1100.without my permission on Capital One anyway.

I contacted Capital One same day/next day & explained my dilemma to dispute dept, but their advice was try to work it out with the company, give it time, & if no success, call back & file a dispute. After a month of refusal & phone line mailbox full, & no responses anymore, I contacted Capital One again. Even they could not contact them. 

Finally,  I was able to contact Omni customer support, & they're response was If I refused a 6 month trial of the business I would forfeit any possibility of getting a (pro rated) refund. And if I went to Capital One, they would fight & hold up the dispute.  I was assured they would work with me every step of the way from beginning to end & there was no way I couldn't succeed.

I contacted Capital One, & relayed Omni's statement.  Capital One sent me a form to fill out, & I mailed it back.  A month later,  I found out Capital one never received the form, or lost it.  I resubmitted & was  told to give them 2-3 weeks to process, They requested more info that I didn't have.

Meanwhile, Success Train kept calling to set up appointment schedules & declining was not an option, so I had to keep them because they repeated no refunds w/o trying. They refunded me $350. Due to illness & one month postponement (still hoping for credit card reversal. 

There was no product received to return, misleading info, research help minimal, they charged an extra monthly fee for web-site.    Training wasn't completed & phone help ended & I did not succeed.

Back to Capital One with fraud charges against Summit/Omni/Success Train. 

Capital One sent forms, I faxed back  &  finally Capital One closed the case.  I tried re-opening it several times for three years without any success. I paid about $1700. - $1800. , but refused to pay the balance after Capital One closed the case & refused to re-open it.  For 3 years of dispute they refused to waive interest on the charge. 

Capital One decided to sue me in civil court for the balance which with interest & late fees is over $4100.00.  My court date is August 28th, 2012.

This report was posted on Ripoff Report on 08/24/2012 09:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/capital-one/internet/capital-one-ceo-board-of-directors-mishandling-of-dispute-fraud-claim-internet-931983. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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