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Report: #720209

Complaint Review: caribbean cruise line - Internet

  • Submitted:
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  • Reported By: M. — Brooklet Georgia United States of America
  • Author Not Confirmed What's this?
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  • caribbean cruise line Internet United States of America

caribbean cruise line Bahamas Celebration, IT IS YOUR LEGAL RIGHT TO REFUND OF ALL MONEY PAID WITHIN A TIME FRAME DETERMINED BY YOUR STATE LAWS, Internet

*General Comment: I am a victim

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I just went through a battle I will never forget.  I bought a cruise on the bahama celebration which was said to be comparable to a carnival cruise and stay at island seas resort. This resort was said to be a 4 star when it really is a 2.  I was told meals would be included for 4 people but found out it was only for 2 people.  I was told there were no blackout dates for my vacations and believed it was for the bonus trips as well.  The bonus trips were only for travel sunday thru wednesday. 

There were many other problems that I became aware of after purchase.  I decided to cancel my vacation and had to speak with at least 11 different representatives over a period of 3 days.  When one got tired of speaking to me they would transfer me to another and believe me these people are trained to talk for hours.  I  purchased my package on Friday April 15th 2011 and spoke to someone the following Monday that told me I had the right to cancel but just wait to view the package over the internet. 

They gave me a website yournameisonvacation.com. I checked it out and didn't like what I saw so I spoke to a costomer care specialist.  Agent after agent told me I couldn't cancel my package.  I kept calling in and speaking to different agents.  I even said Isn't it my legal right to cancel.  They said that I didn't have that option.  After speaking to what I thought were managers.  I finally got in contact with someone who gave me my refund.  Don't let these people take advantage of you.  They'll say anything to keep your money. YOU DO HAVE RIGHTS.  DON'T GIVE IN IF YOU WANT A REFUND.

This report was posted on Ripoff Report on 04/21/2011 03:41 AM and is a permanent record located here: https://www.ripoffreport.com/reports/caribbean-cruise-line/internet/caribbean-cruise-line-bahamas-celebration-it-is-your-legal-right-to-refund-of-all-money-p-720209. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

I am a victim

AUTHOR: bmw - (United States of America)

POSTED: Wednesday, May 11, 2011

I am going through the same situation.  I have called and called.  They talk and talk...  How can I get a refund for my deposit?  Please help.  They keep telling me the same as they have others.  They say I can not get a refund.  They say I can sell the vacation or give it away or pay the balance and use it.  I just want a refund so I do not have to deal with these rude people. 

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