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Report: #1292836

Complaint Review: Cellular Outfitter - Fullerton California

  • Submitted:
  • Updated:
  • Reported By: Gloria — King and Queen Court House Virginia United States of America
  • Author Confirmed What's this?
  • Why?
  • Cellular Outfitter Fullerton, California USA

Cellular Outfitter Walk the Website Talk Fullerton, Ca 92831 California

*Author of original report: Good Outcome

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These people have not shipped my order within 24 hrs. as their website indicate. Order placed 3-4-16 8:04 a.m. EST I got order confirmation. Today is Thurs. 3-10-16 1:38 p.m., and according to USPS's website, "Pre-shipment Info. Sent to USPS: The U. S. Postal Service was electronically notified by the shipper on 3-10-16 to expect your package for mailing. This does not indicate receipt by the USPS of the actual mailing date. Delivery status information will be provided if/when available." 

My order wasn't large; just a case and screen protectors. What is the problem? They can't even fulfill a small order with what they claim on their website of within 24 hrs. I want my items before the screen gets scratched up on the phone; let alone the sensitivity of it that I drop it without the protection of the case I ordered to help protect it. They mention "call them", yet they don't provide a number with which to call them. Needless to say, I will not order from them again, and I'm escalating this to the BBB, and any other entity to let people know what they're doing. They didn't have a problem collecting the $ immediately, but they take their own time to produce and deliver products. I'm going to the competitor for anything else I need for it. If they're not going to mail it, they need to refund me my money now. I have copies of everything. Order number: 200728214  Shipment # 200547783 is what they emailed to me

This report was posted on Ripoff Report on 03/10/2016 11:29 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cellular-outfitter/fullerton-california/cellular-outfitter-walk-the-website-talk-fullerton-ca-92831-california-1292836. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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1Author
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#1 Author of original report

Good Outcome

AUTHOR: - ()

POSTED: Friday, March 11, 2016

I went to Cellular Outfitter's Facebook page with this after submitting my complaint here, and customer service rep. Kiri came in, followed up on the situation, and in a very short timeframe, 3:17 p.m. EST the order was showing it was in VA USPS facility, and my order was here when I arrived around 1:30 p.m. today, 3-11-2016.

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