Cellular Outfitter SHIPPING SCAMMERS! Real Review! Fullerton Internet

“This company looks good upfront but I was shocked to see what happened in the checkout screen(s) and the subsequent customer service call. I placed an order using a coupon code. Subtotal of items purchased was $110.65...with applied discount; the order dropped down to $69.17. GREAT right?! 

WRONG! When prompted to pick a shipping option, there were three options; snail mail (USPS First Class 4-10 business days), a medium speed option, and an express option. All options except the express option were NOT given the price for...The express option was nearly $80! I obviously opted for the snail mail...whose price was not listed. Now it is important to say that I am literally only an hour away with traffic from this company's location...so close I could drive there and pick up my order. Also, it is important that I note that to get to the NEXT screen in checkout I HAD TO PICK a shipping option that was not listed. The next screen was literally the "THANK YOU...YOUR CARD HAS BEEN CHARGED," page. So there was NO WAY TO see shipping fee of lesser speed.

Once charged; the price was listed as $69.97!!!! WTF?! That is insane. Just robbery if you ask me.
At that price, my discount of $41.48 was wiped out and was even MORE than the items itself.

It was time to call into the customer service line...NOT GOOD! I waited exactly 16 mins to talk to an agent, "Tyrone" came on and offered no explanation of the HIDDEN/BLIND shipping charge, just said that, "...it was too much..." and placed me on a five minute hold to (presumably) talk to a manager about my complaint. Once back he DID offer an apology and told me that he could cut the shipping in half at around $34 bucks. STILL, that is insane. I asked him if the items were coming from China but was told no. He then placed me on another hold...blindly, without asking. When he came back he asked me what I wanted to accomplish by making my call. I told him that I felt that a box this size and weight (it could be no more than one box at 5 lbs) should be at around $15-$20. He placed me on yet another BLIND hold, did not ask to put me on another one...and came back and said sorry. Please feel free to come back to us with the offer of $34 shipping, but I will cancel this order. This was followed by yet ANOTHER long hold (call was 30 mins in total).

I am shocked and GLAD that he ended up cancelling the order as I did not feel that this was a legitimate company. Either way; POOR customer service agents (at least Tyrone) employed, and SHIPPING SCAM CENTRAL! Buyer Beware! FOR THE RECORD: Let customers know you are gonna put them on hold! It's only professional. AND ALWAYS disclose the shipping costs BEFORE charging credit card! I wonder how many people do not call and question their practice on shipping charge disclosure. ”