Chegg Terrible Customer Service - Cancelling Orders, Internet

Ordered books. Wasn't told shipping would take 6-8 days. Web site said you have 30 minutes to cancel your order. Called the customer service line...on hold for more than the allowable 30 minutes! Gee, I wonder how that happened? Called back later and requested a cancellation (rep was helpful/friendly enough) but no can't cancel...you're past the 30 minutes.

Said you need to cancel...I want my money back. No, can't get money back until you return books and we check them in  to the system. Guessing it will take about 2-3 weeks to get my money back...if ever! They said they were going to call the warehouse and try to stop the order, which they "never" do...but we'll try any way.  If you know to try then you know that there's a number to call.  Bu11sh1t argument on their part.

I do want to commend the reps on the phone...they're in a terrible position based on the policies that the company has set in place and a terrible phone service that keeps customers waiting for terribly long hold times. I would never use this service again and I will never receommend this service to anyone else...EVER!