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Report: #1174277

Complaint Review: Chegg - Internet

  • Submitted:
  • Updated:
  • Reported By: RippedOffbyChegg — Los Angeles California
  • Author Not Confirmed What's this?
  • Why?
  • Chegg Internet USA

Chegg Trial not honored, would not give credit, would not cancel Los Angeles Internet

*Author of original report: Received full credit

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On August 16, 2014, I was searching for a Taxation question and was led to a CourseHero.com link.  Before giving my paypal account, they had a satisfaction guaranteed that one could cancel and get credited if canceled during trial period.

After giving my paypal, my account was charged $95.40.  After having access to the solution, I was disappointed that f8820 Expenses for Business Use of Home was blank.

I also saw a rant from another member of a solution that was erroneous.  Chegg/ Course Hero does not disclose this review not until you make a payment.  Reality kicks in.

I cancelled just less than 5 minutes after paying and they refused.  I was given a partial credit of $14.95 by Chegg who owns CourseHero.com to resolve the issue.

 

I demand the full reimbursement.  If you want me to charge for the 5 minutes to view how erroneous and not as disclosed warranty, then do so.

This report was posted on Ripoff Report on 09/03/2014 07:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/chegg/internet/chegg-trial-not-honored-would-not-give-credit-would-not-cancel-los-angeles-internet-1174277. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

Received full credit

AUTHOR: RippedOffbyChegg - ()

POSTED: Saturday, September 06, 2014

On September 4, 2014, I received a Paypal notification that Course Hero gave me full refund.

 

Thank you!

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