Circuit City circuit city did not honor the warranty that i purchased from them Memphis Tennessee

I bought the warranty Circuit City Assure/Firedog when I bought my computer from circuit city. I bought a Sony Vaio computer. The keyboard on my computer stopped working and I contacted Circuit City. The computer was only about 6 months old. Circuit City replaced my Sony keyboard with a Logitech keyboard not the Sony one they should have. I did not buy a Logitech computer so my product should have been replaced with the exact same product as I bought not an inferior one.

Their guarantee on the wall of their store says customer satisfaction but I was not satisfied and they did nothing to fix the problem. So I requested a refund of my warranty as their policy says you may cancel at any time and receive a refund. They told me I could not get a refund since I had filed a claim on my warranty. Finally after much disscussion at the store and several phone calls to the company I finall got a refund of the warranty 3 mon later, prorated.

I still feel that if they had told me upfront that the warranty would not replace a broken piece with the same piece I would not have bought a warranty but I was lead to believe that was the purpose of the warranty to replace or repair a non working part. By the way Sony immediately replaced my keyboard as it was still under manufacturer's warranty which Circuit City should have known and referred me to.

pam
bartlett, Tennessee
U.S.A.