citizens disability From Hopeful/disappointment waltham Massachusetts

 12/2015 I received a letter from citizens disability saying that since I notified them of the foreclosure on the house I was living (my ex-husbands ) who is disabled already, that my case could be pushed thru faster. A very traumatic family event happened 9/28/14 causing mthly child support payments I was court ordered to see a psychiatrist and diagnosed bi-polar. Added to everything else, then had to move in 6 hrs because of a sneaky bank move. Lost everything ...really need this help. No car , living without running water in a converted nut shack, unable to see my daughter and it's her senior year. Can't even afford s cell phone. I cried my eyes out excited that someone cared and I was going on the fast track. It took three months to get a letter telling me I didn't qualify after all. I called and some to them and it doesn't seem there's anything I can do. I'm still homeless, no transportation means missing drs apts. Meds are a thing of the last and I have no idea where my case is. I don't know if I can just switch to someone else? How and who do I speak to ? I'm so sad to see this company isn't a stand up one. It's been a few years now . Thanks to those who were willing to tell their story before me.