Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1347359

Complaint Review: Coal Cosmetics - Internet

  • Submitted:
  • Updated:
  • Reported By: Upset — Customer California USA
  • Author Not Confirmed What's this?
  • Why?
  • Coal Cosmetics Internet USA

Coal Cosmetics SCAM - DO NOT PURCHASE TRIAL OFFER - BUYER BEWARE!!! St. Petersburg Internet

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I located this product on the internet and was intrigued to try the product with their trial offer. I purchased the trial moisturizer and eye serum each at a trial offer of $4.95 + shipping. Recently I received mailed products to my home that I was not aware I would be receiving this month. I looked at their invoice included in the box and it did not have any charges nor nowhere on their printed invoice did it indicate a phone number. I spent several hours on the internet trying to locate a phone number for this company. Finally, after calling other number I located them at 800-958-5410. I called and spoke with their Customer Support person Alex and asked why they sent me these products and he advised I signed up for auto delivery. I advised that is not accurate and asked where it indicated this information. He advised it was located in their Terms and Conditions which I agreed too and I again disputed. I advised I was not aware of these terms and asked for a refund. He advised they do not provide a refund and to give these products to a friend or family member. He was very rude. I asked how much they are billing me for these products and he indicated $89.69 for each the moisturizer and serum. I asked to immediately cancel this for future shipments/billing. When I asked what my confirmation number for this cancellation he advised I would receive an email.  Nowhere in their fine print did they indicate I was enrolling in auto delivery and would be charged $89.69 x 2 = $179.38. This company is running a SCAM and should be shut down! There is no such thing as a one time trial purchase!

 

This report was posted on Ripoff Report on 01/03/2017 01:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/coal-cosmetics/internet/coal-cosmetics-scam-do-not-purchase-trial-offer-buyer-beware-st-petersburg-intern-1347359. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now