Comenity Bank Comenity Capital Bank, Cost Plus World Market MasterCard, Comenity Inexplicable cancellation of promotional rate and account Columbus Ohio

In July 2017, I opened a Comenity – Cost Plus World Market MasterCard, also doing business as Comenity Capital Bank at PO BOX 182620, Columbus, Ohio 43218-2620. This account was opened with the intention of purchasing furniture at World Market and utilizing their 12-months same as cash advertised promotion.

In August 2017, I received my first statement from Comenity. No where on this statement was a problem indicated. In that same month, I set up the online account management tool on the Comenity website, and set up paperless statements, electronic delivery and automatic monthly payments.

Over the course of the next six months, Comenity continued to draft automatic payments from my checking account. Unbeknownst to me, Comenity also closed the account and removed the promotion during this time frame. After checking my February statement, I realized the 12 months same as cash offer was gone. A call to Comenity bank led to the disclosure by them that not only had the promotion been removed, but the account had been closed in September as well.

The explanation offered to me for the account closure was that it was due to “fraud”.  However, I was never contacted at the time about this alleged “fraud”, and no one over the phone was able to explain to me why exactly the decision was made. Comenity stated they sent a letter, but no such letter was ever delivered, either electronically or through the postal service.

As a result, my credit now shows that an account was closed by the lender. Comenity refused to reinstate the 12-months same as cash offer, saying that too much time had elapsed. Again, no one attempted to contact me by phone in September and I received no letter stating that the promotion was terminated and account subsequently closed.

I am very disappointed in the level of service provided by Comenity Capital Bank, and frankly am disappointed with Cost Plus/World Market as well. The decision to partner with Comenity, who clearly employs suspect and potentially illegal credit practices, demonstrates that neither company has the best interest of their customers at heart. I would strongly recommend against any credit program administered by Comenity Bank and Comenity Capital Bank, as their customer experience skills are lacking and their internal procedures are poorly managed, at best.

To rectify this, Comenity Bank can re-open my account and replace the 12 months same as cash offer. A simple solution that no one on their customer service team seems to have the authority to execute. Avoid this company at all costs.