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Report: #1407058

Complaint Review: Dermaglow - Internet

  • Submitted:
  • Updated:
  • Reported By: Sherry — Martinez California USA
  • Author Not Confirmed What's this?
  • Why?
  • Dermaglow Internet USA

Dermaglow I ordered a free trial and keep receiving monthly orders and charges. I called to find out why, said I had to cancel before 14 days. I chose to cancel and they credited me 50% to keep the product instead of getting the full refund, because they said it would take 4-6 weeks to get refunded. After cancelling I still got 2 charges $97 and $94 and received more product. UGH! Called again. they said I never cancelled, but they would give me a 35% discount to keep the product. I am furious. They chouldn't get away with this! unsure Internet

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I ordered a free trial of Dermaglow.  They charged me the next month 2 charges, $97 and $94 and resent product.  I called to find out why.  they said I didn't cancel before the 14th day so I'm on auto ship.  I then asked to cancel and return product.  They replied it would take 4-6 weeks to get a refund and I would have to pay to return it or they would refund me 50% to keep product.  I cancelled and kept the product.  I did receive the 50% credit.  Yesterday I recieved another shipment and 2 more charges.  Ugh!  Just called to complain, got the same speal.  They told me they have no record of me cancelling.  I argued with the person.  Same thing,, refund will take 4-6 weeks or I can keep the product for 35% off.  I was furious!  I demanded to cancel and return at their cost for a full refund.  Then their speal was Ok, I'll give you 60% off to keep the product.  Omg!  Just cancel me!  She put me on hold, came back and gave me my cancellation #'s and said I was chosen for a promotion and I could keep the products.  ? Right?  Companies chouldn't get away with this!

This report was posted on Ripoff Report on 10/18/2017 10:36 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dermaglow/internet/dermaglow-i-ordered-a-free-trial-and-keep-receiving-monthly-orders-and-charges-i-called-1407058. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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