diamond candles horrible customer service, never recieved items order still stuck at warehouse and cant get a response back durham North Carolina

I am submitting this update since I also complained about the lack of customer service support here as well as on FB but apparently my voice was heard and Diamond Candles did deliver a wonderful product in a timely manner as promised.  They did not however, communicate these intentions via email despite numerous attempts to contact them after 1 week.  Their customer service limitations or repsonse time might put some off as it did worry me but for now I am a dedicated official fan.

Thank you Diamond Candles!

Cheri

Hi there,

I am Savannah and I work in the Customer Support department at Diamond Candles.  Due to an unprecedented amount of orders as well as a shipping delay we were severely behind in answering emails, despite the extra help we brought on.

By now you should have received a reply and hopefully it was to your satisfaction.  If you can reply here and either let us know that it has been handled or leave some sort of information that will allow me to locate your ticket I will make sure you get handled asap! Information that can help me find you is a first AND last name, an order number, an email address or a ticket number.

I hope you are enjoying your order or your gift recipient is enjoying your order. I assure you this is NOT the norm.

Best,

I placed order on Dec 4th, they charged my credit card.  Normally you receive an email giving status of an order but not here.  So after 3 emails and a phone call message still not heard from anyone regarding my order.  I will be disputing charge reversing Dec 10.  6 days.  This scam will also be reported to state attorney general's office.  My advice step up customer service or get out while you can!