Diamond Candles Took my money, then denied my order Internet

I ordered a Diamond Candle a few days ago, creating an account with the website when I placed the order. I never received a confirmation email, which I thought was very strange, but I did receive an email from Diamond Candles titled "Whats your ring revel?" so I did not think too much of it.

The next day, I checked my bank account to see the charge from Diamond Candles so I tried to log into the website to check on the status of my order. To my surprise I could not log in. I tried to reset the password twice, but no email was sent to my email account to reset it.

At this point I contacted the company via their "Contact Us" link on their page. I will admit that I did receive an email back, but the representative said that " At this time we regret to say we are unable to locate an account for you under this email address." (there is only one email address that I use, so no, there is no other email address that I would have used and...)

I find it very funny to get this response because just the day before, I got an email from their very own company, yet they do not have my email address today?! Hmmm very interesting.

I am willing to accept that I am not going to get my candle and cut my losses, but my advice to everyone who is considering them is to stay away. Do your research, you dont want someone to take your money and then never hear from them again or have them take your money.