Complaint Review: dinodirect.com - Internet
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- Author Not Confirmed
- dinodirect.com Internet United States of America
- Phone:
- Web: dinodirect.com
- Category: Furniture & Furnishings
dinodirect.com assorted merchanise Internet
*UPDATE Employee: Sorry for the inconvenience
Show customers why they should trust your business over your competitors...
I purchased a wooden hand mirror from this company. When I received it, the mirror did not fit in the wooden frame. It was very poorly made.
When I immediately contacted customer service asking for a refund they told me they would make me happy any way they could but had to send my complaint to their customer service department. They required me to send them pictures of the defective merchandise which I did and they said they would get back to me. They never got back to me and never sent me any refund.
This report was posted on Ripoff Report on 09/04/2010 12:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dinodirectcom/internet/dinodirectcom-assorted-merchanise-internet-637704. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Sorry for the inconvenience
AUTHOR: Dino Direct - (USA)
SUBMITTED: Sunday, September 05, 2010
Dear sir,
I would like to thank you for taking the time to review us. I would also like to relay a personal apology for any inconvenience caused by the order mentioned above. Would you please tell me your order number here, I sincerely hope that I can be of assistance for this matter.We know we are not perfect,but we try to be excellent.So with your (and all our customers) help, we can document errors and correct them. Thank you for speaking with me and you are always welcome to call me at 650-265-1038 or 650-489-0224.And you are welcomed to visit live chat anytime when assistance is needed.
Best
DinoDirect
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