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Report: #862572

Complaint Review: dinodirect.com - Internet

  • Submitted:
  • Updated:
  • Reported By: Tametha — buffalo New York USA
  • dinodirect.com Internet United States of America

dinodirect.com they ruined my wedding day,i dont have a wedding gown now Internet

*UPDATE Employee: We will help

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i found dinodirect.com when searching for a wedding gown,i am on a strict budget and thought i was getting a good deal, i ordered and paid the extra insurance for return..i talked to these people at length about how the dress would look,they guaranteed me it would look exactly like the picture...it does not,the sash is in the wrong place,the lace up piece is frayed at the end,the straps are too long,the ruching is coming apart,it is missing the brooch from the side,there is extra material hanging at the bottom so it looks like crap and it isnt a custom piece,i never gave them my measurements,i gave them a general size and they are refusing to refund my money and return the dress or even exchange the dress...my wedding day is ruined and i dont have a dress to wear because i now have no dress and the wedding is weeks away!!!

This report was posted on Ripoff Report on 04/02/2012 09:37 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dinodirectcom/internet/dinodirectcom-they-ruined-my-wedding-dayi-dont-have-a-wedding-gown-now-internet-862572. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

We will help

AUTHOR: Asce - (United States of America)

POSTED: Wednesday, April 04, 2012

Dear Tametha,

We are sorry for any inconvenience our service may cause.

We tried to check with your user name, but could not find any order. So please provide your order number so we can help investigate the issue.

Please do not worry, any loss or damage proved to be our responsibility will be compensated fairly and reasonably. 

You can always contact our customer service to solve any problem while shopping. Thanks and have a great day!

Regards,
DinoDirect

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