Complaint Review: Drive Time - Tyler Texas
- Drive Time 3227 SSW 323 LOOP Tyler, Texas USA
- Phone: (903) 508-6220
- Web: https://www.drivetime.com/dealershi...
- Category: Auto Dealers
Drive Time Leased me a Infiniti G35, yes it looked good on the outside, but LIED about everything else! Tyler Texas
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Six months ago I leased a Infiniti G35 from Drive Time in Tyler, Texas. I was hesitant at first ( should have listened to my first mind), but the sales lady convinced me that the car was in good working order. After having it for almost a month, I started having trouble with it. I called the Warrenty Company and was told to take it in and have a diagnostic done on it. Costs $100.00 I was told it was the oil. I tried to take the car to get the oil changed at Sears and they told me it was denied because I hadn't drove 5000 miles yet. So, I went on and paid out of my own pocket to have the oil changed. After that, the car was still driving awful, called Averiss again, they told me I had to have another diagnostic ran on the car, $100.00. At this point the car was not driveable, so i had it towed to an automotive company and again, diagnostic. This time $85.00, but because of the type of car it is, they didn't know what to do. Oh, I fell to mention, there are no Infiniti Car dealerships in Tyler.
So, I had to take it to a Nissan dealership and they kept the car for a month and 2 weeks. During this time, I was in a rental, that I had to pay for ( because Drivetime's warrenty doesn't cover rental) 62.00 a day. Yet, Drive Time still demanded their payment and threatened to take the car if I didn't make it. I still paid them and the rental car fees the entire time. The car ran for a few weeks and then it started acting up again. The entire panel started flashing showing warning signs. I once again called Averiss and you know the routine. This last time was on November 24th. I called to let them know I was having oroblems with the car, I didn't even get the chance to say what was going on before the lady jumped in and said your payment is coming up due on the 28th.
That was the last straw! I told her, you didn't call me I called you. I am well aware of when my payment is due, please allow me to tell you why I am calling. I told her that the car won't start, it is completely dead. I had replaced the battery, because Averiss said, if it was something like the battery I would be responsible. $190.00. My insurance company refused to pay for a tow truck to come jump my car off because I had needed their service for the same thing every other day. I had to have it jumpstarted once more and dropped it off at a local mechanic. He has had the car since Friday Nov. 27th.
I called Drive Time, they told me to contact Averiss, Averiss tells me to contact Drive Time, this goes back and forth for a while, finally Drive time tells me about Customer Care and maybe they can help me. I call them and they refuse to help me in any way. Told me I should have the car towed to Dallas to an Infiniti dealership, my expense. I explained to him that, I am being charged $85.00 a day for the car at the mechanic's shop and I am also in a rental paying 62.00 a day. I said to him if he could just put me in a reliable car, I would be able to pay the car lease. He tells me, you have to pay the lease or the car will be repossessed. I tell him, that it will costs me over 400.00 to have the car towed to Dallas and then I will have to find a way to get to Dallas to get the car. He said, well that on you. I am a single parent, working a job that barely pays enough to take care of the necessities and all I wanted was a relieable car that I could get to work in. Since having this car, my work record has fallen. I have been late so many times, I know my supervisor is getting fed up with hearing, I am having trouble with my car. Something needs to be done about this. Ther advertisement says they will get you into a reliable car...... Still Waiting
This report was posted on Ripoff Report on 12/02/2015 08:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/drive-time/tyler-texas-75701/drive-time-leased-me-a-infiniti-g35-yes-it-looked-good-on-the-outside-but-lied-about-ev-1271697. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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