Geico Insurance Company Received email for defensive driving discount up to 10% off policy. Not true. Nationwide

You can get UP TO 10%.  You got 2.25%, which is between 0% and 10%.  It does not say 'guaranteed' 10% discount.  It does not say "a 10% discount".  If it were guaranteed or in absolute terms, then you would receive 10%.  There is nothing misleading about the advertising.  It says exactly what you received.  If you do not meet their qualifications for a 10% discount, then you are not entitled to a 10% discount.  

The question is whether you understand what it means when it says you can  get up to a 10% discount.  I mean that's pretty clear simple English, but maybe you don't understand what "up to" means?  Perhaps you feel entitled to a 10% discount?  Doesn't work that way.

What part of report do you not understand? Its in simple english.

I am just curious as to what part of up to do you not understand?