Complaint Review: Gourmet Cooking - Van Nuys Internet
- Gourmet Cooking 7850 Ruffner Ave Internet USA
- Phone: 888-528-8486
- Web: http://www.GourmetCookingOnline.com
- Category: Kitchens
Gourmet Cooking Online Sent box of junkie kitchen stuff I didn't order then charged me Van Nuys CA
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Just before Christmas, Dec 16, I received an email that said, "We thought you'd like to know that we shipped your items, and that this completes your order." The enclosed letter says: "You will find enclosed your order carefully packaged and given the special care it deserves". I wondered where this stuff had come from, or how I had gotten it. It seemed to me that I probably got someone else's order, as I would never have ordered this box of "junkie useless tools". The contents were: An electronic kitchen scale; BBQ digital thermometer fork; Digital Infared thermometer; Glass Mortar & Pestal; Pesto recipes - a cheap paperback book with no photos. When I called yesterday to inquire about this, after a 20 minute wait to have someone actually take my call, the lady says, "these are the things you ordered". My credit card was charged $38.46 for S/H, and I was due to pay $168.31. After trying to make sense of this, I got more angry with the whole situation, and asked to speak with a supervisor or manager, with the response, "I am that person", but put me on hold to consult with someone. After continued discussion, I told the gal I was sending the box back and I wanted a total refund. She said, "after receiving the box, I would be credited $8.00". At that point, I printed out a return postage label, and called my credit card company to place a complaint. They happily complied. This morning, I received a phone call from someone at the company trying to make things right and that I would receive a full reimbursement, after the box is returned. When I see the results on my credit statement, I will inform VISA. Do Not Buy or sign up for this fradulent scam company!
This report was posted on Ripoff Report on 12/30/2014 11:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/gourmet-cooking/internet/gourmet-cooking-online-sent-box-of-junkie-kitchen-stuff-i-didnt-order-then-charged-me-va-1198403. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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