Complaint Review: Gourmet Cooking - Van Nuys California
- Gourmet Cooking 7850 Ruffner Ave., DS12 Van Nuys, California USA
- Phone: 888-528-8486
- Web: www.howsmyshippiing.com
- Category: Unusual Rip-Off
Gourmet Cooking DS12, 7850 Ruffner Ave., Van Nuys CA 91406 Extreme Scam Artists! Do not fall into their trap like I did. Van Nuys California
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I responded to an e-mail. Gourmet Cooking was offering several items (herb seeds, cook books, etc.) at very (I thought) reasonable prices - cheap even! As I went thru their pages choosing the items I wanted - all were $1 or $2 items - I figured I had racked up about $25.00.
When I got the box and went thru the items, I was very disappointed in the shoddiness and cheapness of the items. A packet of chive seeds with three seeds in it! Sheeeeesh! Everything was like that.
When the bill for $83.55 showed up on my credit card, I was astonished, but I figured, well lesson learned. I immediately called and cancelled the account. I talked with a lady named Brandy and she said she cancelled my account but said nothing about any other charges.
Then a second charge for $83.55 showed up on my card and I again called the number on their literature. After a couple of transfers, I finally got to talk to someone at Gourmet Cooking who explained to me that since it was more than 60 days since I ordered, I could not get any refunds and would have to pay the entire charge of $400+ at the rate of $83.55 a month.
I was initially shocked by the $400 amount - I thought the lady (Samantha) was joking. And she kept repeating that since it had been more than 60 days since my order, they would not refund any money. I explained that the first charge didn't show up until after 60 days - but she was adamant.
She said if I wanted to return things, they would give me a store credit which I could use to buy other things on their website. Why on earth would I want to do that?
I blame myself for not checking reviews before I ordered - for not calling them the minute the box of crap arrived, and for not reading all the fine print. My bad! But I do firmly believe this is a major scam and it looks like they've dinged many other people. And judging from what I read in other reviews, it may be cheaper in the long run to go ahead and pay the rest of the $400 instead of sending things back and paying their restocking (?) fee. Plus I don't want a store credit for their website.
This report was posted on Ripoff Report on 03/31/2015 10:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/gourmet-cooking/van-nuys-california-91406/gourmet-cooking-ds12-7850-ruffner-ave-van-nuys-ca-91406-extreme-scam-artists-do-not-1219431. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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