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Report: #816139

Complaint Review: GreenTree Servicing - St. Paul Minnesota

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  • Reported By: Jewel — Apple Valley Minnesota U.S.A.
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  • GreenTree Servicing 345 St. Peter Street St. Paul, Minnesota United States of America

GreenTree Servicing One Time Payment Excessive Charges & Non-Working URL St. Paul, Minnesota

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When I was informed that I would be transferred from a Bank of America mortgage account to GreenTree, I was happy to be away from BofA, but now I miss them. I received a "welcome letter" this past November from GT Servicing, but guess what...the URL they provided didn't work UNTIL December - yet I received my welcome letter in November. Wake up CEO and Marketing Dept!

The letter claimed that I would be transferred to GT December 1st, but said BofA would transfer funds to them. Guess what - that didn't happen. I called them early December and told them I already paid BofA and they said OK. Then I received a call 10 days later asking where my payment was. I ended up paying them over the phone since their customer service dept was clueless.

It's now Dec 30th and I wanted to pay my account online (looks like I missed the auto-payment plan by 2 days) and they want to change me a "Convenience Fee" of $12.00! Are you kidding me. No other company that I have dealt with has EVER charged me a fee to pay auto-withdrawal or check. Talk about ROBBERY! 

So I will pay with a check and waste paper using snail mail because the CEO needs more money to continue his sorry company.

This report was posted on Ripoff Report on 12/30/2011 10:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/greentree-servicing/st-paul-minnesota-55102/greentree-servicing-one-time-payment-excessive-charges-non-working-url-st-paul-minne-816139. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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