Report: #538094

Complaint Review: Guardian Protection Products - Hickory North Carolina

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Ripoff Report is Xcentric Ventures

Submitted: Fri, December 11, 2009
Updated: Fri, December 11, 2009
Reported By: David — Missouri City Texas U.S.A.

Author Confirmed

Why?

Guardian Protection Products PO Box 22000 Hickory, North Carolina United States of America

Phone: 800-527-8485
Web: http://www.guardianproducts.net
Category: Warranty Companies

Guardian Protection Products Scam Warranty Company Hickory, North Carolina

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I purchased a warranty from Guardian Protection Products for my leather chair. A month or two after the purchase, I noticed a bad scratch in the chair. I called their 1-800 number and left numerous messages with my warranty claim. They did not return any of my calls. I filed a complaint with the North Carolina BBB. They told the BBB they had not received my phone calls. A lady named Michelle called me and immediately denied my claim because she said scratches are not covered, even bad scratches. The warranty clearly stated that scratches are covered. I asked Michelle what the warranty did cover, and she said rips are covered. I asked the difference between a scratch and rip, and she said you can see the foam underneath with a rip. I said I could see the foam underneath, and she said, "Too late, you already said rip" and hung up. She then wrote to the BBB and told them that she had offered me repair service and a full warranty refund and that I had declined both and threatened to sue her. This is without doubt the biggest scam company I have ever dealt with - avoid at all costs.

This report was posted on Ripoff Report on 12/11/2009 09:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/guardian-protection-products/hickory-north-carolina-28603/guardian-protection-products-scam-warranty-company-hickory-north-carolina-538094. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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