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Report: #283231

Complaint Review: HOMECOMINGS/GMAC - Nationwide Texas

  • Submitted:
  • Updated:
  • Reported By: Aiken South Carolina
  • Author Confirmed What's this?
  • Why?
  • HOMECOMINGS/GMAC HOMECOMINGS.COM Nationwide, Texas U.S.A.

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Have been a very good customer for over 6 years of theirs, then all of a sudden they quit communicating, no email confirmation of our auto withdrawals as before, no email of statement ready to view, nothing by us postal mail, nothing.

Tried to sign into account, kept getting error message, waited the 48 hours per their request to hear from them, nothing, called, and spoke with 3 different people before an English speaking person was available. Was told accounts have been sold out, and all new customers had to re-register, well we aren't "new" customers, we didn't change anything, we weren't even notified, was told would have to re-register on line to see or view account details and continue with web service. Well before you can continue on line you must complete a register form by them, that they will mail you at your request?? well how do you request it, if you don't know about it.?

We are still in the first stages of this rip off and will continue to try and get some kind of Customer Care person/Customer Relations manager. Was told by three of their reps they don't have that kind of department?
Will keep you informed of our trials and tribulations..

Jeaniebottle
Aiken, South Carolina
U.S.A.

This report was posted on Ripoff Report on 11/06/2007 09:04 AM and is a permanent record located here: https://www.ripoffreport.com/reports/homecomingsgmac/nationwide-texas/homecomingsgmac-not-a-professional-group-at-all-not-concerned-with-customer-care-nationw-283231. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
6Consumer
0Employee/Owner

#6 UPDATE Employee

Maybe I can help...

AUTHOR: Faye - (U.S.A.)

POSTED: Tuesday, January 15, 2008

I would like to help out if I can. What is your last name so that I can research your account? I can find what I need with that.

I'd rather not give out my information, as I'm sure I'd be flooded with calls if I did so. I understand if you do not wish to post your last name on here, so we'd have to figure out way to communicate.

I am considering setting up an email address that people can use to send me their information so I can work out some of these issues. I'll keep you posted on that.

My posting on here has nothing to do with the company. I stumbled on this site in my search for some information about another company and decided to check my employer as a curiosity. As I have access to all accounts, I thought I might give helping others out a shot. I am not on here to defend my company, nor am I here to discredit them.

Thank you.

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#5 UPDATE Employee

Maybe I can help...

AUTHOR: Faye - (U.S.A.)

POSTED: Tuesday, January 15, 2008

I would like to help out if I can. What is your last name so that I can research your account? I can find what I need with that.

I'd rather not give out my information, as I'm sure I'd be flooded with calls if I did so. I understand if you do not wish to post your last name on here, so we'd have to figure out way to communicate.

I am considering setting up an email address that people can use to send me their information so I can work out some of these issues. I'll keep you posted on that.

My posting on here has nothing to do with the company. I stumbled on this site in my search for some information about another company and decided to check my employer as a curiosity. As I have access to all accounts, I thought I might give helping others out a shot. I am not on here to defend my company, nor am I here to discredit them.

Thank you.

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#4 UPDATE Employee

Maybe I can help...

AUTHOR: Faye - (U.S.A.)

POSTED: Tuesday, January 15, 2008

I would like to help out if I can. What is your last name so that I can research your account? I can find what I need with that.

I'd rather not give out my information, as I'm sure I'd be flooded with calls if I did so. I understand if you do not wish to post your last name on here, so we'd have to figure out way to communicate.

I am considering setting up an email address that people can use to send me their information so I can work out some of these issues. I'll keep you posted on that.

My posting on here has nothing to do with the company. I stumbled on this site in my search for some information about another company and decided to check my employer as a curiosity. As I have access to all accounts, I thought I might give helping others out a shot. I am not on here to defend my company, nor am I here to discredit them.

Thank you.

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#3 Consumer Suggestion

Sounds like a system change

AUTHOR: Steven - (U.S.A.)

POSTED: Tuesday, November 06, 2007

Sounds like they spun off some accounts. Have you gotten any letters from someone saying they have your accounts now?? Who did they sell them too?? Surely you heard something from someone. Or you could do it the hard way and not pay to see who calls.

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#2 Consumer Comment

There is no ripoff suggested!

AUTHOR: Joshua - (U.S.A.)

POSTED: Tuesday, November 06, 2007

According to your report they promote bad customer service, but nowhere does it describe how you were ripped off. If you were ripped off then maybe you should actually provide a proper accounting of the events.

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#1 Consumer Comment

Setting you up.

AUTHOR: Bart - (U.S.A.)

POSTED: Tuesday, November 06, 2007

They're setting you up for a big fall. The problem is not that THEY now consider you a "new customer", it's that you are a new customer of someone else more than likely and both Homecomings and the new entity are suppose to tell you about it.

Make sure you keep paying on time to Homecomings so if this is the case, they are suppose to forward your payments to the new entity. Someone else can provide more info, this is just a basic of what I have read that goes on with these companies that allegedly do not want to forclose or want your home according to them.

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