HWA Home Warranty Shady Business Practices Lincolnshire Illinois

This is a copy of the letter I sent HWA Home Warranty. It explains all: I am not pleased with your company at all and I am actively looking to switch. The fact that I would be told I did not owe anything as the electrician was coming out for the same exact reason as when I originally called, and then three months AFTER the fact be hit with a bill is beyond disturbing. Not only did they decide far too late in the game that I was merely a few days past 90 on my recall and really did owe a trade call fee, but this call was so long ago that the representative couldn't even receive my payment Into his computer system! He told me I had to call and pay the company themselves because the claim was not even In his system anymore.

I am infuriated and will ensure everyone I can reach knows about your shady practices. Furthermore if I was given wrong information by YOUR employee about having to pay the fee then you should honor what was told me and use this as a training opportunity for your employees. One would think a $75 loss is worth it to have a lifetime customer, but it appears I'll pay the $75 and you will lose far, far more than that from folks that will never use you after I get done sharing my experience . I am beyond displeased, am actively looking for another company and will be sure to leave a review all over the Internet in addition to the thousands of people I see daily in my area. Good day.