Lee Myles Transmission Egan Automotive Inc. ripped me off $800 by replacing the PCM,(programmable computer module; failed to notify that car not fixed; claimed no fault of theirs! Birdsboro, Pennsylvania

if this customer specifically ask to have his computer replaced without any diagnosis then he got what he deserves.  on the other hand if he walked into the shop and asked them to diagnose his particular problem then i would say the shop is wrong. i'm a shop shop owner and i'll tell you it's really getting tough out there. people call me all day long  for prices for parts that someone else diagnosed.  also i have people who want to bring there own parts to have them installed. i really don't get it would they bring there own sandwich to a restaurant? then you have parts houses scanning cars and selling parts.. then we get  the car with with new parts in it and it still doesn't run right. now we have to diagnose it and fix it the right way. then you have people calling ten shops for the cheapest price and then they wonder why the car still doesn't run right. all i'm trying to say is people need to stop jumping around from shop to shop get a good shop where you trust the owner and mechanics. you're car will run better and they will have the history on your car.and shop will be happy cause they don't have to keep fixing someone else mess.

Lee Myles CEO and Manager met with my wife and I and we found that they were extremely conscientious about the steps that they had taken in the care of our automobile; all was outlined with care.  We concede that a proper diagnosis is very much needed, and that, with open communication, mis-interpretations and misunderstandings would not occur.  My wife and I WOULD recommend Lee Myles for your auto care. Our recommendation is that you CLEARLY communicate your needs/wants to ANY auto care facility BEFORE any work is done.  AND, do not assume you KNOW best.  However, can not express strongly enough that you COMMUNICATE!!!!!!  Lee Myles staff is ready and willing to listen, make sure you have the time to do so!!!!
  TY DALE!!!!

We would like to thank Michael and his wife for coming in and meeting with us.  We feel now that they better understand that another mechanic suggesting a possible need for a PCM does not mean the vehicle needs a new PCM, nor does it replace the need for proper diagnosis.  We feel that the meeting was successful and now Michael and his wife really understand the importance of proper diagnosis; so much, that they told us to give their phone number to the next customer who doesnt want diagnosis done.  The most expensive repair is the one that you dont need.

My wife and I met with the CEO of Lee Myles and the manager of the shop that I had taken the car to.  We have come to a resolution and appreciate their willingness to take the time to hear our perspective.  

First of all, we did not tell  Egan Transmissions that the PCM needed to be replaced.  We simply told them that a general mechanic had said that the problem seemed to be a problem with the PCM.  They replaced it without first diagnosing.

In addition, the Lee Myles web site states:

We'll road test your vehicle with you, perform a fluid & leak check, and run an initial computer diagnostic scan--all for free.

None of this was done.

So your general mechanic guesses that your car ECM is bad.  You call around and this shop is willing to replace the ECM for you.  After ECM was replaced, the problem is still there and you blame them for not fixing the problem.
Did they diagnose the problem and then told you the ECM is bad then recommend replacing the ECM?  I don' t believe so.

Don't you get the message when they told you about $150 charge?  They want to tell you that if you want to know what really wrong with your car, you have to pay expert diagnostic fee.    Don't go around and ask a "general mechanic" about problem like that any more.

I appreciate your suggestions!  I have already filed a report to the Better Business Bureau and have called the Lee Myles franchise office to file a complaint.  They actually DID return my call. I will be sending them a copy of my bill via scanner and email and we will see what happens!

I have also composed a letter to the owner of Egan Transmissions and will be sending it via certified mail.  I am requesting a complete refund since they did absolutely nothing to fix my car!